What We Do
Omni-channel customer service made simple
We don’t like jargon, but we do know how important it is to have the right technology on your side. Our omni-channel customer service platform allows us to offer a range of inbound channels to our clients, all of which can be activated with the flick of a switch. It also means that all of your customer data comes through to one location, no matter your configuration, making it easy to keep track of your insights in one place.
Typically the best choice for online businesses or startups that need a boost to their existing customer support. Digital includes Email, Webchat, and Social messaging.
The traditional way to handle customer queries, our voice system is perfect for clients that want to improve their customer helpline, or handle overflow queries during busy periods.
Powered by Tableau, our ‘Essentials’ Dashboard comes included with every plan and gives you every piece of insight you need. We can even customise it for you if necessary.
We take care of the little things too...
Great customer service shouldn't be difficult, which is why we developed our services and pricing to be as easy to understand as possible.
Quick & easy set-up
Start helping your customers faster. Go live in days, not weeks, with our lightning-fast implementation process.
Customise your plan
Add the features you want, when you need them. Choose from a range of optional extras to create a solution that’s tailored for your needs.
Make better decisions with simple customer insights and usage data from your own Tableau dashboard, as well as reports in your inbox.
Manage your dream team
Build a better experience for your customers by improving your team's brand and product knowledge with additional training sessions
Growth strategy & support
Get expert advice and ongoing support from our experienced team of customer service experts and growth advisors.
Why outsource your customer service?
For your customers
Most businesses agree that it’s worth investing the time when it comes to helping customers, but few have the capacity to do so.
Our digital and voice services ensure that you can give your customers the attention they deserve, whenever they need you.
For your business
By letting us take care of your customers, you are free to focus on what you do best – managing and building your business.
We’ll be here every step of the way, with customer service experts and growth advisors on hand to help optimise and scale your customer service operations as you grow.