What we do
From our 300-seat contact centre in Chippenham, Wiltshire, we handle a wide range of inbound telephone and online enquiries on behalf of our clients, as well as outbound customer service campaigns.
Our clients include online and high street retailers, international media organisations, charities and utility providers.
What we believe
We believe in balancing the benefits of new technology with the all-important human touch, enabling customers to connect with brands on their own terms.
We also adhere to a set of values that guide the way we go about our business.
WeAnswer launched in 2017, but we’ve been helping brands serve their customers since the 1990s.
Expolink Contact Centre is rebranded as WeAnswer in order to provide a more focused, differentiated service to its clients.
Expolink is acquired from founding directors David and Jackie Crook in a management buyout by members of the senior management team and a group of external investors.
Expolink acquires new premises at 6 Greenways Business Park, comprising a 350-seat contact centre facility.
Expolink acquires the mail-order inbound call centre business of Aafax based in Exeter.
Expolink wins its first major mail-order client.
The Contact Centre service is born, initially as an out-of-hours message service but quickly specialising in mail order inbound call handling response, brochure fulfilment and emergency call-out response.
Expolink begins trading to provide its confidential whistleblowing hotline service to major corporations on a 24/7 basis.