What we do

WeAnswer is an outsourced contact centre provider offering outsourced customer services support to fast-growing and well-established organisations across the UK.

From our 300-seat contact centre in Chippenham, Wiltshire, we handle a wide range of inbound telephone and online enquiries on behalf of our clients, as well as outbound customer service campaigns.

Our clients include online and high street retailers, international media organisations, charities and utility providers.

What we believe

We believe in balancing the benefits of new technology with the all-important human touch, enabling customers to connect with brands on their own terms.

We also adhere to a set of values that guide the way we go about our business.

Our values

Our History

WeAnswer launched in 2017, but we’ve been helping brands serve their customers since the 1990s.

WeAnswer is part of the Expolink Europe Group

2017

Expolink Contact Centre is rebranded as WeAnswer in order to provide a more focused, differentiated service to its clients.

2016

Expolink is acquired from founding directors David and Jackie Crook in a management buyout by members of the senior management team and a group of external investors.

2015

Expolink acquires new premises at 6 Greenways Business Park, comprising a 350-seat contact centre facility.

2005

Expolink acquires the mail-order inbound call centre business of Aafax based in Exeter.

2000

Expolink wins its first major mail-order client.

1998

The Contact Centre service is born, initially as an out-of-hours message service but quickly specialising in mail order inbound call handling response, brochure fulfilment and emergency call-out response.

1995

Expolink begins trading to provide its confidential whistleblowing hotline service to major corporations on a 24/7 basis.