Insights & Blog

online reviews
Customer Service

Why Online Reviews Are Crucial For Business 

When you run a business, one of the main focuses you will have is on your customers. After all, a happy customer will be one that may come back time and time again. Not just this, but a happy customer is likely to share an online review.   Online reviews are becoming more and more commonplace,

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Call centres are evolving
Call Centre Services

Call Centres Are Evolving and Here’s Why

One of the things that you have to realise about life is that it evolves and changes over time. This can apply to so many things, including a variety of businesses. One industry that has seen some changes of late are call centres, but why are they evolving, and what changes are happening?  Why are

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why is customer support so important
Customer Service

Why Is Customer Support So Important?

If you’re wondering why customer support is so important, you’ve come to the right place. You will soon realise when running your own business that there are a whole variety of tasks that you need to get done every day—IT management, facilities management, employment and staff management and of course customer support too.   Of course,

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starting a new campaign
Call Centre Services

Starting A New Campaign – 8 Questions To Ask

Having the best possible provision for telephone and email customer contact is vital in every marketing and business drive. The ability to directly contact a professional, engaging brand representative is invaluable when it comes to nurturing customer loyalty, garnering customer intelligence data and boosting acquisitions. We look at the eight questions to ask before you begin a new contact centre campaign.

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top tips business efficiency
Customer Service

Top Tips to Ensure Business Efficiency

Optimising business efficiency is vital to all companies, and in the case of SMEs, where resources are particularly precious, cutting costs and ensuring effective allocation of resources should be right at the top of your list. While businesses increasingly require smarter ways of working – basically doing the same for less – so customers’ expectations increase exponentially. We offer some top tips to help you succeed.

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fawlty customer service
Customer Service

Mending Fawlty Customer Service

In a market saturated by consumer choice, building and maintaining a good customer service culture in your business is more important than ever. With the advent of social media and the fact that consumers now have an enormous, open forum to discuss your services, it is vital that you not only offer an exceptional product but that your customers have an all-round positive experience when dealing with your company. We discuss the best customer service strategies to help ensure success for your business.

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optimise contact centre
Outsourcing

Top Tips To Optimise Your Contact Centre During Peak Times

Whether you outsource your contact centre services or manage them in-house, it’s vital to plan ahead for peak times. Businesses that learn from past experiences and make data-led operational improvements welcome busy times with open arms – and foster a loyal customer base. We offer some expert tips so you can be there when your customers need you.

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weather affects retail sales
Customer Service

How Does The Weather Affect Retail Sales?

The weather not only affects our mood, but it also affects retail sales. Whether it’s an ice-cold drink on a warm day or de-icer spray for your frozen windscreen, we all know that weather can influence our buying behaviour. But is it possible to accurately predict sales growth depending on temperature? A joint study by

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customer complaints
Customer Service

7 Tips For Dealing With Customer Complaints Effectively

No matter how customer-friendly and streamlined your business is, customer complaints are inevitable. According to Esteban Kolsky of ThinkJar, 67% of customer churn is preventable if the customer issue is resolved at the first engagement. Knowing how to handle complaints effectively is something every business should be aware of and ready to put into action

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identify and nurture customer service skills
Customer Service

Identify and Nurture Customer Service Skills

Have you ever wondered why it’s important for any business to identify and nurture customer service skills? At WeAnswer, customers (or, more specifically, our clients’ customers) are the focal point of our business. As a result, we aim to make every interaction with them an excellent experience. We asked our Training Manager how he ensures

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