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UK GDPR respecting customer data
Data Protection & Compliance

A new chapter for UK GDPR data protection

Since our exit from the EU earlier this year, the UK government have sought to re-evaluate how the current EU ruling is affecting UK business on data protection. Their investigations are concerned with the current UK GDPR process and what really matters to businesses. To address this, they have opened up a public consultation as

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Prioritising customer service
Call Centre Services

Prioritising customer service over the Christmas season

Throughout the next few months, UK businesses will be busy preparing for the Christmas season in terms of manufacturing, selling, and stock delivery, and together with this prioritising customer service should also be a major focus. Furthermore, “with over 91% of customers considering a returns policy as an important part of the buying decision”, according

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Delivery Miscommunications
Company News

Delivery miscommunications are an issue for consumers

In a recent press release by Sorted, a dynamic delivery company who provides data driven checkouts, carrier management and delivery tracking to UK businesses – they expressed concern that “75% of consumers stopped purchasing from a retailer due to delivery miscommunications”. Online retail is at an all-time ‘high’ in sales, following the pandemic and our

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Customer Service Training
Company News

The importance of feedback in customer service training

Growing the right customer service team doesn’t just happen, it takes time and valued focus on customer service training. Customer Service teams should be nurtured so that they can learn from their management team, from one another and from their own performance. But rather than giving them a phone in one hand, a script in

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customer data outsourcing service
Data Protection & Compliance

The best methods for protecting customer data

Since the introduction of GDPR in May 2018, UK companies have worked hard to meet compliance. Furthermore, they have adjusted everyday duties, analysed procedures, and implemented customer data policies. Whilst these exercises are a step in the right direction, customer service departments should continue their efforts regularly. By monitoring their handling of customer data they

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Christmas Customer Service
Customer Service

Christmas Customer Service for Retailers

As commercial retailers across the UK begin to plan and prepare for this year’s Christmas season, here at WeAnswer we are encouraging UK retail companies to consider how they will manage their Christmas customer service during the peak season. With the pressure of Brexit and aspects of the pandemic still looming, UK consumers are planning

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online reviews
Customer Service

Why Online Reviews Are Crucial For Business 

When you run a business, one of the main focuses you will have is on your customers. After all, a happy customer will be one that may come back time and time again. Not just this, but a happy customer is likely to share an online review.   Online reviews are becoming more and more commonplace,

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Call centres are evolving
Call Centre Services

Call Centres Are Evolving and Here’s Why

One of the things that you have to realise about life is that it evolves and changes over time. This can apply to so many things, including a variety of businesses. One industry that has seen some changes of late are call centres, but why are they evolving, and what changes are happening?  Why are

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why is customer support so important
Customer Service

Why Is Customer Support So Important?

If you’re wondering why customer support is so important, you’ve come to the right place. You will soon realise when running your own business that there are a whole variety of tasks that you need to get done every day—IT management, facilities management, employment and staff management and of course customer support too.   Of course,

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starting a new campaign
Call Centre Services

Starting A New Campaign – 8 Questions To Ask

Having the best possible provision for telephone and email customer contact is vital in every marketing and business drive. The ability to directly contact a professional, engaging brand representative is invaluable when it comes to nurturing customer loyalty, garnering customer intelligence data and boosting acquisitions. We look at the eight questions to ask before you begin a new contact centre campaign.

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