Blogs

mail-order food | artisan baker with cakes and pastries
Customer Service

How we support mail-order foodie businesses

The summer season offers a great opportunity to bring family and friends together for parties, events, and gatherings and what better way to host it, than by ordering food and drinks online. Following COVID and the lockdown summers of 2020 & 2021, many food and drink businesses either setup or diversified to deliver delicious food

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summer holiday cover - summer office team
Business Planning

Juggling Summer Holiday Leave – Find cover with an immediate start!

Hooray the summer holidays are here! Whilst anticipating a holiday is a great feeling for those taking a well-earned break, at the other end of the scale, summer holiday leave can put a strain on businesses and other team members. Afterall, picking up a colleague’s workload on top of existing daily tasks puts added pressure

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Digital Customer Services | Male using a laptop with WebChat graphic
Digital Customer Service

Building solid conversations through digital customer services

Increasingly businesses are turning to digital customer services to answer customer queries and build stronger customer relationships. The beauty of digital customer services is that it captures information even when the business is not open, such as late at night (after hours) and at weekends. With a keen commitment to becoming accessible through all digital

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Data Cleansing | Vector graphic image of laptop with indexed people cards.
Data Protection & Compliance

Data Cleansing for charities and public service facilities

When a charity or public service facility requires the capacity to reach out to a larger database, especially for specifically a one-off project, data cleansing is recognised as a necessity but can prove to be a real strain on organisational resources. Sourcing extra manpower to carry our data cleansing on top of the usual day

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Know your customer | Shopper walking down high street with paper shopping bags.
Customer Service

Getting to know your customer

So, you believe in your product! In your heart, you know that it’s a good quality product and that there is a desire for what you are manufacturing and selling, but do you really know your customer? To a business, a customer is the most important aspect, in conjunction to the product or service they

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Supporting Independent Retailers | Busy cobbled high street.
Retail

Supporting Independent Retailers month

This July, marks Independent Retailers Month 2023 and to celebrate, our team at WeAnswer are sharing ideas on why it is so important to shop with your favourite UK independent retailers. Imagine a place without shops or nowhere to visit during a lunch hour, after work or over a weekend – towns & villages would

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Anyone for tennis? Close up of tennis ball and racket featured on green court
Retail

Anyone for tennis?

It’s nearly here, one of the largest UK sporting events of the year – Wimbledon. Since the first game took place back in 1877, tennis has become a British institution which is enjoyed across the UK, by all ages and abilities. For tennis enthusiasts looking to immerse ourselves in Wimbledon fever both on and off

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World Wellbeing Week - Man looks relaxed in summer park, looking up to blue sky.
Team

World Wellbeing Week

26 – 30 June 2023 marks World Wellbeing Week. Embracing World Wellbeing Week is an opportunity for people across the globe to come together to thank health workers and carers whilst focusing attention to practitioners, social enterprises, and charities, who specialise and inspire their own areas of wellbeing. Highlighted throughout the uncertainty of the pandemic,

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Securing data - Padlock graphic over laptop keyboard
Data Protection & Compliance

Managing business data to mitigate risk

Managing business data can be tricky at times! Let’s face it, most business are organising a lot of information, across a myriad of formats, within many departments and through a variety of daily tasks. So, what is the impact if they don’t manage it effectively and how can companies improve data efficiency? According to Technology

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