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cost of outsourcing
Outsourcing

What Is The True Cost Of Employing A Customer Service Representative?

Have you ever wondered about the true cost of employing a customer service representative? Recruiting and retaining new employees is expensive for many organisations – not least those in the customer service sector. But when looking for a new customer service representative, there are several additional costs that many organisations fail to consider. Here, we’ve

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right customer outsource provider
Outsourcing

How To Choose The Right Customer Service Outsource Provider

Have you ever wondered how companies choose the right customer outsource provider? The outsourcing of customer services has grown considerably in recent years, as more companies recognise the benefits of partnering with external specialists. It’s easy to see why when you read stats like this from Whistl, which says, “According to a study by Google, 61%

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too small to outsource
Outsourcing

Is Your Business Too Small To Outsource?

Have you ever wondered if your business is too small to outsource?  Outsourcing improves your work/life balance and saves you money and energy at the same time. As such, outsourcing is very useful for every business in one way or the other. However, the dynamics may differ on the type of business, location, etcetera. Outsourcing

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good social media customer service
Social Media

Dos and Don’ts of Social Customer Service

Social media customer service is a fantastic opportunity for brands to connect with customers, gain market insights, test innovations and foster loyalty. From planning and implementing a strategy, engaging the right team, getting the right tone of voice and crisis management; our free guide has got it covered.

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outsource customer service
Outsourcing

Outsource Customer Service The Right Way

How to Outsource Customer Service the Right Way You need to find the balance between managing day-to-day operations and responding to customer service requests that come in through different channels. Many companies and businesses are contemplating outsourcing their customer service for various reasons. Some of the problems that were previously associated with outsourcing are no

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What is a contact centre?
Company News

What Is a Contact Centre?

A contact centre is where a company keeps in contact with its customers through all available customer service channels. Unlike call centres, which focus on inbound and outbound calls alone, the contact centre focuses on the entire communication experience. This includes calls, social media, leveraging technology for self-service, a more engaging customer service experience and

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the perfect doubles team
Company News

TopspinPro and WeAnswer – The Perfect Doubles Team

The perfect team comes in many shapes and sizes. One of the reasons our Business Development Manager, Ben Western-Shill, buys his morning cup of coffee from the small independent café in his little town in Wiltshire is because the people who own the café, “Are just lovely. I enjoy buying my hot drink from them

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Customer service tips for 2021
Customer Service

Customer Service Tips for 2021

Customer service tips for 2021 – read on to find out how many your business is implementing. The year 2020 has taught us several lessons as individuals and business owners. These lessons are still very much relevant in 2021. It notably showed us the importance of customer service in a world of lockdowns and social

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Why Should UK SMEs Outsource Their Customer Service
Company News

Why Should UK SMEs Outsource Their Customer Service?

Have you ever wondered why SMEs should outsource their customer service? One thing is common to all businesses, whether big or small – challenges. The type of challenge will vary according to the brand. Many businesses have funding problems, personnel, productivity, and slippery business terrain. Other businesses have issues with their business strategy, execution, or

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How Well Is Your Customer Service Working? Find Out With Our Free Checkup Service
Customer Service

How Well Is Your Customer Service Working?

Is your customer service working?  If not, it’s time to search for your perfect outsource customer service provider. Are you outsourcing your customer service or considering making the jump? We know searching for the right partner can be an overwhelming process, especially if it’s your first time looking for an outsource customer service provider or

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