Blogs

Say Hello To WeAnswer 2.0!
Company News

Say Hello To WeAnswer 2.0!

Things are changing   After months of hard work and development, we are excited to finally launch our refreshed brand identity. We are introducing a completely reimagined suite of omni-channel services. And each one is engineered to help fast-growing businesses provide their customers with the support they need when they need it. Our new look

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How a call centre outsourcing company cares for your customers
Call Centre Services

How a Call Centre Outsourcing Company Cares for Your Customers

Have you ever wondered how a call centre outsourcing company actually cares for your customers? We don’t know about the rest – but at WeAnswer, we take customer service seriously. Today’s consumers have more choices than ever – which means they expect flawless and integrated customer service at every turn. Many view customer service as

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Live chat vs chatbot
Customer Service

What are the differences between Live Chat and Chatbots?

What are the differences between live chat and chatbots? The ways customers communicate with businesses have changed dramatically over the last 5 years, thanks to technologies such as live chat and chatbots. Now as many as 62% of customers expect a chat option to be on your website, according to Forrester. For many smaller businesses,

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The Entertainer Launch 2018
Company News

The Entertainer Launch 2018

Back in October 2015, WeAnswer was appointed as The Entertainer’s brand partner. Since then our relationship has gone from strength to strength. We are now in our fourth year of helping The Entertainer with their Christmas campaign from October through to January. We hope to make this the best year yet. Here’s what we’ve been

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annapurna trek himalayas
Charity

Sales Manager Takes On Himalayas

This year our sales manager, Nicola Marriot, will be taking on a massive challenge of trekking the Himalayas. Nicola decided to take on this challenge as she’s enjoying a milestone birthday this year (but she’d prefer to keep which one under wraps!). The challenge will involve a six-day trek of 6-8 hours a day ascending to 10,500ft through

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Charity

Weight Loss Wednesday: How did we do?

It’s a sigh of relief for some of us, as Weight Loss Wednesday comes to an end – we can eat chocolate again! For others, it is just the beginning of a new healthy lifestyle. It’s been a quick six weeks of weight loss and there were some ups and downs along the way. From

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data centre
Data Protection & Compliance

How is WeAnswer preparing for GDPR?

The General Data Protection Regulation (GDPR) affords Data Subjects with new or increased rights regarding the handling of their Personal Data. It also places greater responsibilities on businesses to ensure the data they process and hold is sufficiently protected. With GDPR coming into force on 25th May 2018, we are well underway in our preparations

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