Engineer Support and Customer Service Help-desk
Service Engineer support and help-desk assistance on behalf of companies who require extra but flexible resources.
Qualified experience in providing service engineer support to the facilities management / engineer sector.
We take complete care of customer enquiries, by becoming an extension to your team.
By outsourcing your facilities management / service engineer response handling to our team, WeAnswer handle all aspects of customer communication including during out of hours. Our 24-hour customer support and engineer support services include managing incoming telephone enquiries, logging call-out requests, to making outbound calls, regardless of the time of day.
Please note that all customer data used, on behalf of your business is securely utilised in line with our GDPR data protection policy.
What's involved!
Call-Out Request
WeAnswer work with businesses to meet evolving customer expectations, so you can concentrate on what you do best. Our highly trained team, professionally and efficiently offer customer and engineer support in terms of call-out services on behalf of businesses. These are provided through a range of contact centre services and following up assistance through our escalation procedure, until contact is made with your on-call service engineer.
Booking Service
Our valuable resources and experience is provided through a range of telephone, email, digital & social media channels. This means that, customer’s needs are continually met through any channel, throughout the day and on behalf of businesses.
Technical Advice
WeAnswer provide a technical advice service for 60% of our clients. By using our wide range of technology solutions or adopting individual business systems, our technical advice teams provide important technical services to customers, in line with your processes.
Call Forwarding
Calls can be forwarded directly to your engineers and the call-out process is bespoke to your requirements.
24 7 / 365
Our teams are on hand to help 24 7 / 365. This means that your business will never miss a call and email from a customer. Out of hours cover for service engineer support can be expensive and difficult to manage in-house. Let us to do the hard work, so you don’t have to.
