Insights & Blog

Company News

Say hello to WeAnswer 2.0!

Things are changing   Today, after months of hard work and development, we are excited to finally launch our refreshed brand identity and website for WeAnswer. We are also introducing a completely reimagined suite of omni-channel services – each one engineered to help fast-growing businesses provide their customers with the support they need, when they

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Call Centre Services

How a call centre outsourcing company cares for your customers

How does a call centre outsourcing company care for your customers? We don’t know about the rest – but at WeAnswer, we take customer service seriously. Today’s consumers have more choice than ever – which means they expect flawless and integrated customer service service at every turn. Many view customer service as an opportunity to

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customer service trends 2012
Customer Service

What are the differences between Live Chat and Chat Bots?

What are the differences between live chat and chat bots? The ways customers communicate with businesses has changed dramatically over the last 5 years, thanks to technologies such as live chat and chat bots. Now as many as 62% of customers expect a chat option to be on your website, according to Forrester. For many

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The Entertainer
Company News

The Entertainer Launch 2018

Back in October 2015, WeAnswer were appointed as The Entertainer’s brand partner. Since then our relationship has gone from strength to strength. We are now in our fourth year of helping The Entertainer with their Christmas campaign from October through to January. We hope to make this the best year yet. Here’s what we’ve been

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Nurturing customer service
Call Centre Services

Identifying and nurturing customer service skills

At WeAnswer, customers (or more specifically, our clients’ customers) are the focal point of our business. As a result, we aim to make every interaction with them an excellent experience. We asked James Stevens, our Training Manager, about how he ensures our agents offer a consistently high level of customer service. Q1. Describe your role

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Does weather affect retail sales
Customer Service

How does the weather affect retail sales?

Whether it’s an ice-cold drink on a warm day, or de-icer spray for your frozen windscreen, we all know that weather can influence our buying behaviour. But is it possible to accurately predict sales growth depending on temperature? A new joint study by the British Retail Consortium (BRC) and Met Office seeks to uncover the

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Customer Service: Making the right decision
Call Centre Services

How to choose the right outsource provider

The outsourcing of customer services has grown at pace in recent years, as more companies recognise the benefits of partnering with external specialists. According to data from Arvato, UK companies spent £508m on customer services outsourcing in 2017 – up from £449m in 2015. Outsourcing is clearly growing, but you need to know how to

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