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good social media customer service
Social Media

Dos and Don’ts of Social Customer Service

Social media customer service is a fantastic opportunity for brands to connect with customers, gain market insights, test innovations and foster loyalty. From planning and implementing a strategy, engaging the right team, getting the right tone of voice and crisis management; our free guide has got it covered.

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outsource customer service
Outsourcing

Outsource Customer Service The Right Way

How to Outsource Customer Service the Right Way You need to find the balance between managing day-to-day operations and responding to customer service requests that come in through different channels. Many companies and businesses are contemplating outsourcing their customer service for various reasons. Some of the problems that were previously associated with outsourcing are no

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What is a contact centre?
Company News

What Is a Contact Centre?

A contact centre is where a company keeps in contact with its customers through all available customer service channels. Unlike call centres, which focus on inbound and outbound calls alone, the contact centre focuses on the entire communication experience. This includes calls, social media, leveraging technology for self-service, a more engaging customer service experience and

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Company News

TopspinPro and WeAnswer – The Perfect Doubles Team

One of the reasons our Business Development Manager, Ben Western-Shill, buys his morning cup of coffee from the small independent café in his little town in Wiltshire is because the people who own the café “are just lovely. I enjoy buying my hot drink from them every day because they are passionate about their café

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Customer service tips for 2021
Customer Service

Customer Service Tips for 2021

The year 2020 has taught us several lessons as individuals and business owners. These lessons are still very much relevant in 2021. It notably showed us the importance of customer service in a world of lockdowns and social distancing. For many SMEs, it has been a struggle to stay afloat while adapting to life’s new

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Why Should UK SMEs Outsource Their Customer Service
Company News

Why Should UK SMEs Outsource Their Customer Service?

One thing is common to all businesses, whether big or small – challenges. The type of challenge will vary according to the brand. Many businesses have funding problems, personnel, productivity, and slippery business terrain. Other businesses have issues with their business strategy, execution, or even attracting customers. As problems are peculiar to every brand, relevant

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How Well Is Your Customer Service Working? Find Out With Our Free Checkup Service
Customer Service

How Well Is Your Customer Service Working? Find Out With Our Free Checkup Service

Make the search for your perfect outsource customer service provider easier. Are you outsourcing your customer service, or considering making the jump? We know searching for the right partner can be an overwhelming process, especially if it’s your first time looking for an outsource customer service provider or contact centre. We’ve created a tool that

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Say Hello To WeAnswer 2.0!
Company News

Say Hello To WeAnswer 2.0!

Things are changing   Today, after months of hard work and development, we are excited to finally launch our refreshed brand identity and website for WeAnswer. We are also introducing a completely reimagined suite of omni-channel services – each one engineered to help fast-growing businesses provide their customers with the support they need, when they

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How a call centre outsourcing company cares for your customers
Call Centre Services

How a Call Centre Outsourcing Company Cares for Your Customers

How does a call centre outsourcing company care for your customers? We don’t know about the rest – but at WeAnswer, we take customer service seriously. Today’s consumers have more choices than ever – which means they expect flawless and integrated customer service at every turn. Many view customer service as an opportunity to sell

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Live chat vs chatbot
Customer Service

What are the differences between Live Chat and Chatbots?

What are the differences between live chat and chatbots? The ways customers communicate with businesses has changed dramatically over the last 5 years, thanks to technologies such as live chat and chatbots. Now as many as 62% of customers expect a chat option to be on your website, according to Forrester. For many smaller businesses,

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