When you run a business, one of the main focuses you will have is on your customers. After all, a happy customer will be one that may come back time and time again. Not just this, but a happy customer is likely to share an online review. Online reviews are becoming more and more commonplace, …
One of the things that you have to realise about life is that it evolves and changes over time. This can apply to so many things, including a variety of businesses. One industry that has seen some changes of late are call centres, but why are they evolving, and what changes are happening? Why are …
If you’re wondering why customer support is so important, you’ve come to the right place. You will soon realise when running your own business that there are a whole variety of tasks that you need to get done every day—IT management, facilities management, employment and staff management and of course customer support too. Of course, …
One question that seems to come up frequently in business is, “Just what makes good customer service?” It can be tricky to answer this because every person is different, and they may have different expectations of what makes good customer service. However, if we look closer, then you can define good customer service as: Meeting …
What Is Good Customer Service And What Skills Do You Need? Read More »
Over the years, customer service has changed, developed and moved on from being a slow process. Modern customer service is faster and easier, streamlined, and designed to ensure that every customer is happy with the service they have received. Rather than simply relying on the phone, or customer service in person, now you can communicate with …
What are the benefits of outsourcing your customer support? When it comes to running a successful business, you have to learn that the way you treat your customers and your general customer service is just as important as the product or service you provide. Customers will want to feel that they can trust you and …
In today’s business world, a great customer service experience ranks foremost on the priority of every business. Without a great customer service experience, business success is next to impossible. The business world is highly competitive and so you must have customer support that greatly impacts your customers. Any technological implementation made by the contact centre …
Have you ever wondered if your business is too small to outsource? Outsourcing improves your work/life balance and saves you money and energy at the same time. As such, outsourcing is very useful for every business in one way or the other. However, the dynamics may differ on the type of business, location, etcetera. Outsourcing …
How to Outsource Customer Service the Right Way You need to find the balance between managing day-to-day operations and responding to customer service requests that come in through different channels. Many companies and businesses are contemplating outsourcing their customer service for various reasons. Some of the problems that were previously associated with outsourcing are no …
