Ben Western

starting a new campaign

Starting A New Campaign – 8 Questions To Ask

Having the best possible provision for telephone and email customer contact is vital in every marketing and business drive. The ability to directly contact a professional, engaging brand representative is invaluable when it comes to nurturing customer loyalty, garnering customer intelligence data and boosting acquisitions. We look at the eight questions to ask before you begin a new contact centre campaign.

top tips business efficiency

Top Tips to Ensure Business Efficiency

Optimising business efficiency is vital to all companies, and in the case of SMEs, where resources are particularly precious, cutting costs and ensuring effective allocation of resources should be right at the top of your list. While businesses increasingly require smarter ways of working – basically doing the same for less – so customers’ expectations increase exponentially. We offer some top tips to help you succeed.

fawlty customer service

Mending Fawlty Customer Service

In a market saturated by consumer choice, building and maintaining a good customer service culture in your business is more important than ever. With the advent of social media and the fact that consumers now have an enormous, open forum to discuss your services, it is vital that you not only offer an exceptional product but that your customers have an all-round positive experience when dealing with your company. We discuss the best customer service strategies to help ensure success for your business.

optimise contact centre

Top Tips To Optimise Your Contact Centre During Peak Times

Whether you outsource your contact centre services or manage them in-house, it’s vital to plan ahead for peak times. Businesses that learn from past experiences and make data-led operational improvements welcome busy times with open arms – and foster a loyal customer base. We offer some expert tips so you can be there when your customers need you.

customer complaints

7 Tips For Dealing With Customer Complaints Effectively

No matter how customer-friendly and streamlined your business is, customer complaints are inevitable. According to Esteban Kolsky of ThinkJar, 67% of customer churn is preventable if the customer issue is resolved at the first engagement. Knowing how to handle complaints effectively is something every business should be aware of and ready to put into action …

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cost of outsourcing

What Is The True Cost Of Employing A Customer Service Representative?

Have you ever wondered about the true cost of employing a customer service representative? Recruiting and retaining new employees is expensive for many organisations – not least those in the customer service sector. But when looking for a new customer service representative, there are several additional costs that many organisations fail to consider. Here, we’ve …

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right customer outsource provider

How To Choose The Right Customer Service Outsource Provider

Have you ever wondered how companies choose the right customer outsource provider? The outsourcing of customer services has grown considerably in recent years, as more companies recognise the benefits of partnering with external specialists. It’s easy to see why when you read stats like this from Whistl, which says, “According to a study by Google, 61% …

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