Moira Mottram

Recruitment interview

Cost of recruitment verses cost of outsourcing customer services

Customer Service, Team / Leave a Comment

Investing in customer services recruitment is a big process for businesses. Companies recognise its worth in providing a good quality service for their customers, but tying into any long-term employment commitments can be stressful. Committing time to interview candidates and to find a suitable customer services employee can add pressure to a business which is …

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Quality Data | Customer Credentials

Why is good quality data, so essential to businesses?

Data Protection & Compliance / Leave a Comment

It’s a fact, that all businesses need data to run effectively, you just can’t operate a successful business without it. Companies rely on quality data for all sorts of reasons, including a customer’s name, address, and contact details to administer orders, deliveries and returns, product and order information, which helps them to plan when ordering …

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Influencers demonstrating review on make-up products

How influencers can leverage your customer service

Customer Service / Leave a Comment

During the past decade the industry of online influencers has boomed! From bloggers chatting on YouTube to TikTok stars, influencers are becoming house-hold names across the world. Retail advertising used to be solely monopolised by trained or trainee actors and models, placed on studio sets with extra-large budgets. This is not the case anymore, with …

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Employee Wellbeing | Creating happy work environment to create business growth

Employee Wellbeing – Giving your business a boost this September!

Business Planning / Leave a Comment

It might be back to school for the kids, but it’s also back to school for businesses! September is a fabulous month, for companies across the UK to re-align with their business goals. Become inspired by new ideas and encourage growth planning to develop through the second half of this year’s commercial calendar. Following the …

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Consumer Data Security - Secure Login with password protection

Why Protecting Consumer Data Security Has Become So Important

Data Protection & Compliance / Leave a Comment

Ever remember setting your password as ‘Password123’? Come on, at some point we have all used that example! In the early days of internet security, did we ever believe that IT intruders would want our information? We never considered that it would be of any use to anyone else and would happily tap our bank …

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