Call Centre Services
Hooray the summer holidays are here! Whilst anticipating a holiday is a great feeling for those taking a well-earned break, at the other end of the scale, summer holiday leave can put a strain on businesses and other team members. Afterall, picking up a colleague’s workload on top of existing daily tasks puts added pressure …
Juggling Summer Holiday Leave – Find cover with an immediate start! Read More »
If your company is struggling to maintain a good level of customer service and ongoing support, or you experience short term surges in volume that it’s difficult to recruit for, then choosing to outsource your customer services by contracting a UK contact centre is naturally the next step. Understanding what information you will need to …
Finding the right approach when looking for a UK contact centre Read More »
This week marked International Women’s Day on Wednesday 8th March and to commemorate the day, the WeAnswer team thought it appropriate to share some leading female icons and the power of female communication. Firstly, did you know? That women can speak at an average speed of 250 words per minute which is about 30% more …
Influential Women | Celebrating International Women’s Day Read More »
Years ago, contact centres provided the only means of customer service support to consumers, other than physically walking into a store to speak to a customer service representative. However, with the growth of online retail, customer service has moved more into digital chat support services. With many businesses often being unique from one to another, …
Last week marked the Queen’s Platinum Jubilee and to commemorate, the team here at WeAnswer thought we would share some of our own recommendations for how to treat a customer like royalty, so that as a business, you can grow exceptional customer loyalty. Looking after a customer can be challenging at times, but also extremely …
Whilst it is extremely important that businesses protect their customer data, customer information provided to a business through communication and enquiries can provide valuable insights into target audience analysis. Focusing on your target audience is key to your company growth and empowers marketing and sales teams to recognise new markets and trends. By regularly reviewing …
There is no doubt that for many businesses, the pandemic has changed at least some aspects for the way in which they work, including managing customer communication. With less face-to-face contact, many companies are relying on audio conversations and internet communication, more than ever before. So how can businesses keep that continuity between customer and …
How to cope with customer communication in a post pandemic era Read More »
Hooray its 2022 and now it’s time to think carefully about how to put in place, a recruitment strategy which will grow your business over the coming 12 months. Maybe last year, your business felt too over stretched, maybe you struggled to recruit employees following Brexit and COVID, or in the latter months your company …
So, your stock is stacked high in the warehouse and the Christmas orders are flying through the email inbox! The concern now is managing those last-minute logistic demands to meet your customer commitments, in time for Christmas. With so many staff shortages this year, businesses are having to be far more creative to meet the …
