Company News
Wishing our Customers, Suppliers & Associates from the entire team at WeAnswer, A Merry Christmas and A Prosperous New Year Don’t forget, we are open throughout the coming weeks, should your business need our help with customer services.
For retailers who are looking to market their British brand, there are lots of wonderful aspects to draw upon, to promote and entice customers this season. Manufacturing your own products which you are proud about, not only encourages great feedback but is extremely rewarding for your business. UK consumers have a keen eye to buy …
With the current crisis of the Russian Ukrainian War ever present, continued data security threats are being carried out by Russian hackers. In response, the National Cyber Security Centre (NCSC) has recently released guidance for UK businesses on how to improve cyber security within their own organisations. Subsequently, with our reliance on digital for most …
We are delighted to announce that WeAnswer have recently formed a brand-new partnership and customer services agreement with Bristol based, fulfilment business, Huboo. Founded in 2017, Huboo is the fastest growing eCommerce fulfilment technology provider, enabling online retailers of all sizes to access a complete end-to-end fulfilment operation within minutes. Huboo take care of everything …
New Customer Services Agreement for WeAnswer and Huboo Read More »
WeAnswer would like to wish our Clients, Suppliers and Associates, A Merry Christmas and a Happy New Year. Don’t forget that whilst most businesses close for Christmas, we stay open, to take care of orders, enquiries and returns. If your business requires any further assistance throughout the Christmas holidays, please contact our customer service …
Fulfilling Christmas deliveries is a monumental task for UK retailers. With Christmas just around the corner, across the nation people are busy planning and pre-ordering goods. Coupled with Brexit and a post-pandemic era in the mix, this year shoppers are encouraged to buy early to save the disappointment of items being sold out. This means …
We are extremely proud to announce that we won ‘Contact Centre of the Year 2021’ in the ‘Outsourced’ category, at the Southwest Contact Centre Awards, held at the Marriot Hotel, Bristol, on the 4th of November 2021. The annual awards ceremony is run by Southwest Contact Centre Forum, a members led group who is committed …
WeAnswer win SWCCF Contact Centre of the Year 2021 Read More »
In a recent press release by Sorted, a dynamic delivery company who provides data driven checkouts, carrier management and delivery tracking to UK businesses – they expressed concern that “75% of consumers stopped purchasing from a retailer due to delivery miscommunications”. Online retail is at an all-time ‘high’ in sales, following the pandemic and our …
Delivery miscommunications are an issue for consumers Read More »
Growing the right customer service team doesn’t just happen, it takes time and valued focus on customer service training. Customer Service teams should be nurtured so that they can learn from their management team, from one another and from their own performance. But rather than giving them a phone in one hand, a script in …
The importance of feedback in customer service training Read More »
