Customer Service Archives - WeAnswer

Cost of recruitment verses cost of outsourcing customer services

Customer Service, Team / Leave a Comment

Investing in customer services recruitment is a big process for businesses. Companies recognise its worth in providing a good quality service for their customers, but tying into any long-term employment commitments can be stressful. Committing time to interview candidates and to find a suitable customer services employee can add pressure to a business which is …

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Quick turnaround customer services team working in contact centre

What is quick turnaround customer services?

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Quick turnaround customer services is hassle-free customer service support for companies who don’t want any long-term commitment! Businesses often assume that commissioning a contact centre, to take care of their calls and digital messages on behalf of their business, is going to be a long-drawn-out process. They also worry that they could end up locked …

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Influencers demonstrating review on make-up products

How influencers can leverage your customer service

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During the past decade the industry of online influencers has boomed! From bloggers chatting on YouTube to TikTok stars, influencers are becoming house-hold names across the world. Retail advertising used to be solely monopolised by trained or trainee actors and models, placed on studio sets with extra-large budgets. This is not the case anymore, with …

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mail-order food | artisan baker with cakes and pastries

How we support mail-order foodie businesses

Customer Service, Retail / Leave a Comment

The summer season offers a great opportunity to bring family and friends together for parties, events, and gatherings and what better way to host it, than by ordering food and drinks online. Following COVID and the lockdown summers of 2020 & 2021, many food and drink businesses either setup or diversified to deliver delicious food …

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Know your customer | Shopper walking down high street with paper shopping bags.

Getting to know your customer

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So, you believe in your product! In your heart, you know that it’s a good quality product and that there is a desire for what you are manufacturing and selling, but do you really know your customer? To a business, a customer is the most important aspect, in conjunction to the product or service they …

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Reducing Cybercrime within Customer Service Security

Customer Service

Fraudulent activities are all too ever prevalent within today’s environment and neither your business nor your customers want to fall victim to a cybercrime. Whilst regularly we are told not to hand over personal details or not to open that unscrupulous email, often somehow cyber criminals still seem to get the better of both businesses …

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Customer Service is about treating your customer like a king

Customer Service / Leave a Comment

This weekend is the coronation of King Charles III. In addition to the global coverage, it is anticipated that millions of UK citizens will come together to celebrate the event throughout the bank holiday weekend. So, this got our WeAnswer customer services team thinking! – “What is it like to be a king and how …

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Green energy improving costs for energy customers

Supporting energy customers with greener alternatives

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Due to a sharp rise in fuel costs and interest rates, paying the price for winter fuel has been notoriously tough for UK energy customers during this last winter. In reaction to the situation, the green UK energy sector is growing and there are indications that change in market suppliers are occurring. As a result, …

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Influential Women | Celebrating International Women’s Day

Call Centre Services, Customer Service / Leave a Comment

This week marked International Women’s Day on Wednesday 8th March and to commemorate the day, the WeAnswer team thought it appropriate to share some leading female icons and the power of female communication. Firstly, did you know? That women can speak at an average speed of 250 words per minute which is about 30% more …

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Cost of recruitment verses cost of outsourcing customer services

What is quick turnaround customer services?

How influencers can leverage your customer service

How we support mail-order foodie businesses

Getting to know your customer

Reducing Cybercrime within Customer Service Security

Customer Service is about treating your customer like a king

Supporting energy customers with greener alternatives

Influential Women | Celebrating International Women’s Day

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