The beauty of digital e-commerce is the fact that your shop is open even when you are not available 24/7 – 365, unlike a bricks and mortar store which must be physically open and be continually supervised. Using digital technology to generate sales, means that orders can land in your inbox during any time of …
Increasingly businesses are turning to digital customer services to answer customer queries and build stronger customer relationships. The beauty of digital customer services is that it captures information even when the business is not open, such as late at night (after hours) and at weekends. With a keen commitment to becoming accessible through all digital …
Building solid conversations through digital customer services Read More »
Digital CX (customer experience) can no longer just be labelled as just another bolt on option in a business toolbox. Digital CX has to be cemented as an integral part of communication and forms the basis as to how company and customer builds their relationship. For businesses starting out, it can be tricky to know …
