Outsourcing
It might only be the first day of September, but businesses across the UK are already underway with planning their Christmas timetable, to ensure that every single order is met over the coming months. The autumn time can be the busiest period for UK retailers, with many relying on this season to build their best …
Within customer service, ‘one size doesn’t fit all’ and so it is important for UK businesses to explore and implement as many customer service channels as possible. If we think about demographics, customers shop in many ways, as does the way in which they access customer service facilities. For example, physical store visits, online shopping, …
Historically when a business closed for the day, so too did customer service support. However, with the expansion of internet-based businesses and social media communication, out of hours customer service now needs to work in synergy and on behalf of companies to meet the communication needs of their customers. With busy lives and important work …
Why out of hours customer service is so important for businesses Read More »
According to parliament.uk, in 2021 there were approximately 5.6 million private businesses operating in the United Kingdom. Included within this, 5337 micro businesses operated with just 0-9 employees and 211 small businesses operated with 10-49 employees. The greatest challenge for micro and small businesses, is the fact that individual employees need to be versatile enough. …
Owning a small business doesn’t mean the support of a small team Read More »
Whether you outsource your contact centre services or manage them in-house, it’s vital to plan ahead for peak times. Businesses that learn from past experiences and make data-led operational improvements welcome busy times with open arms – and foster a loyal customer base. We offer some expert tips so you can be there when your customers need you.
What are the benefits of outsourcing your customer support? When it comes to running a successful business, you have to learn that the way you treat your customers and your general customer service is just as important as the product or service you provide. Customers will want to feel that they can trust you and …
Have you ever wondered about the true cost of employing a customer service representative? Recruiting and retaining new employees is expensive for many organisations – not least those in the customer service sector. But when looking for a new customer service representative, there are several additional costs that many organisations fail to consider. Here, we’ve …
What Is The True Cost Of Employing A Customer Service Representative? Read More »
Have you ever wondered how companies choose the right customer outsource provider? The outsourcing of customer services has grown considerably in recent years, as more companies recognise the benefits of partnering with external specialists. It’s easy to see why when you read stats like this from Whistl, which says, “According to a study by Google, 61% …
How To Choose The Right Customer Service Outsource Provider Read More »
Have you ever wondered if your business is too small to outsource? Outsourcing improves your work/life balance and saves you money and energy at the same time. As such, outsourcing is very useful for every business in one way or the other. However, the dynamics may differ on the type of business, location, etcetera. Outsourcing …
