As commercial retailers across the UK begin to plan and prepare for this year’s Christmas season, here at WeAnswer we are encouraging UK retail companies to consider how they will manage their Christmas customer service during the peak season.
With the pressure of Brexit and aspects of the pandemic still looming, UK consumers are planning to shop far earlier than usual according to a recent report by Balsam Hill in the Retail Gazette.
“Balsam Hill reported that the company saw a 60 per cent boost in sales of trees and decorations in August 2021 compared to last year.”
With the possibility of longer delivery times and shortage on stock, shoppers want to organise themselves much sooner this year, so that they can fulfil their purchase choices in time for Christmas.
With mounting pressure to meet customer requirements, it is vital that UK retailers implement their Christmas customer service sooner rather than later. Preparing a team now will create a smooth transition into the season and help to alleviate strains, so that the business can focus on growth and the fulfilment of orders by the 24th of December.
How WeAnswer can fulfil Christmas Customer Service
At WeAnswer we offer retailers a Christmas customer service solution to suit the individual needs of the business. As a dedicated customer service partner to the business, we provide Digital customer service, Telephone customer service or our OMNI customer service combined option. Each option focuses on expert customer service support, simple pricing structures and data reporting and insights. Furthermore, by closely working with our team, companies can clearly plan their customer service outsourcing structure and evaluate the KPI’s as they go.