How we help horticulture businesses to put their customer first

horticulture businesses

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With spring so very nearly with us now, UK horticulture businesses are busy preparing for their most important time of the year. From packaging seeds and growing fruit plugs to sell to keen allotment owners, gardeners, and growers, or preparing freshly cut flowers ready to deliver in time for Mother’s Day. There are many tasks for farming companies to accomplish during the coming spring and summers months ahead, which need dedicated support across all areas.

Not always required all year but instead during their busiest times, often horticulture businesses rely on extra manpower to assist in maximising sales throughout the Spring / Summer season. This means recruiting teams outside of the business, who can offer their own expertise and allow the company to focus time on what they do best – growing and selecting their finest and most beautiful crops, maximising sales, and overseeing distribution.

Experienced Support for Horticulture Businesses

In terms of customer service, here at WeAnswer we have retained several years in supporting businesses within the horticulture sector. Assisting only when support is needed and without any long-term contracts, our plug, play and pause option for customer service support is ideal for seasonal businesses.

This is achieved in many ways, first of all by getting to know your brand and your product catalogue. Secondly through understanding your customer’s profile, such as their likes and dislikes and how they prefer to communicate.

Finally, it is about delivering good quality customer service to where it is needed most of all – enquiries, orders, deliveries & even managing returns. Through our customer services support programme and out of hours customer service we can assist with one element or all, it is entirely your choice, depending on where you need extra support.

Through both voice / call answering and managing digital online contact centre enquiries, we work closely with customers on behalf of horticulture companies to fulfil orders and professionally deal with enquires. To find out more about outsourcing customer service to a dedicated UK contact centre, please get in touch.

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