Over the past 6 months, we’ve been working on plans to evolve our business for the benefit of our clients, colleagues and partners.
This is a journey that began with a successful management buyout in August 2016, and which has today achieved its first goal.
We’re excited to announce that as of today, our Contact Centre business is changing its brand name to WeAnswer.
Why the name change?
As you may know, we began life as an outsourced whistleblowing hotline provider in 1995, before launching our Contact Centre service a few years later.
During the next two decades, both sides of the business grew year-on-year, becoming established, successful brands in their respective sectors. But despite the divergence of the business into two distinct entities, serving two very different markets, both services retained the same brand name.
As we prepare for the future, we believe the time is right to give the Contact Centre a distinct identity and personality that better reflects the service we provide.
WeAnswer’s mission and values
Reviewing the brand name for our contact centre service revealed a range of opportunities to develop our business.
In the past few months we’ve spent time looking at what type of business we are today, where we want to be in the future, and how we’re going to get there.
In the immediate term, we plan to consolidate our position as multichannel customer contact specialists, continuing to serve a diverse range of sectors and industries.
We also recognise that while we may not be the biggest outsourced customer service specialist out there, we will continue striving to be the very best at what we do.
And, in terms of ‘how’ we work, we’ve thought long and hard about the approach and characteristics of our business – the personality that lies behind the brand.
This has led to the creation of four new ‘values’ that will help steer the way we work with clients and each other.
Other changes and announcements
As well as moving our site to WeAnswer.co.uk, we’re also making several other changes:
- You can now find us on Twitter as @WeAnswerUK
- Our Linkedin company page is now WeAnswer
- Our telephone number has changed to 01249 456806
- Members of our team can now be reached via an @WeAnswer.co.uk email addresses
We hope you’ll be patient with us as we work through these changes and, if there’s anything you spot that needs some obvious attention, we’d love to hear from you.
Please email us [email protected] with your feedback.
The start of an exciting new chapter
This name change is one of many improvements we’re making to our product, processes and systems in order to improve our overall service.
We look forward to consolidating our relationship with existing clients, and welcoming many new ones, as we commence this exciting new chapter in our history.