Is your customer service working? If not, it’s time to search for your perfect outsource customer service provider.
Are you outsourcing your customer service or considering making the jump? We know searching for the right partner can be an overwhelming process, especially if it’s your first time looking for an outsource customer service provider or contact centre.
We’ve created a tool that can help make the process of finding an outsourced customer service provider easier. By answering some important questions about your business, we can use our 25 years of experience and insight to help you figure out what’s important to you – and how much your ideal level of service should cost.
Ready to start?
What do I need to consider when looking to outsource my customer service?
Finding the right outsourced customer service provider can be a challenge, so it’s important to make sure you’ve considered the following:
- How your customers prefer to contact you
- When your busiest periods are during the year
- How many customer queries you receive on average each month
- Which channels you currently offer to your customers
- If you work with a provider currently – what’s working and what isn’t?
We’re always happy to help. If you’d prefer to speak to a member of our team, we’d love to hear from you.
How much does outsourced customer service cost?
The cost of outsourcing your customer service can vary greatly and will depend on several factors. The most important things to consider are the number of inbound channels and how many queries you need answering each month (these are sometimes measured in minutes or resolution minutes).
Some customer service providers will also offer additional services, such as training, data reporting, omni-channel, and more.
We like to give our customers simple options when it comes to pricing. Our foundation plans are quick to set up and can be customised to have additional features at any time.
What does omni-channel customer service mean?
Having an omni-channel customer service solution means that all of your customer queries and data are centralised in one place, even when they come in through different sources.
For example, you may receive queries from phone, email, and live chat channels. An omni-channel setup ensures that all of these queries can be managed from one central location, with important customer insights and data flowing into one place.
As well as simplifying the customer experience, an omni-channel customer service solution also has operational benefits. Because all channels are connected, you can activate and deactivate the channels you need when you need them. This flexibility is essential to help you manage the cost of your outsourced customer service and allows you to scale your service up or down in line with the needs of your business.
What if I’m not ready to outsource my customer service just yet?
We’ve built our Customer Service Checkup Tool to help you understand if now is the right time to outsource your customer service or call centre.
When you complete the checkup form, a member of our team will be in touch to have a friendly discussion about your needs and offer honest, helpful advice on what you need. We know we aren’t the perfect fit for everyone, and that’s okay. You always have the choice to wait or look for another provider if that’s the right option for you.
We believe in being helpful, not pushy. We are customer service experts, so let us help you by giving you the best advice, backed up by 25 years of industry expertise. Whatever the outcome, we hope to help you discover what to look for and find the right outsourced customer service solution for your business.
Ready for your checkup? Let’s get started.