Insights & Blog

annapurna trek himalayas
Charity

Sales Manager Takes On Himalayas

This year our sales manager, Nicola Marriot, will be taking on a massive challenge of trekking the Himalayas. Nicola decided to take on this challenge as she’s enjoying a milestone birthday this year (but she’d prefer to keep which one under wraps!). The challenge will involve a six-day trek of 6-8 hours a day ascending to 10,500ft through

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Charity

Weight Loss Wednesday: How did we do?

It’s a sigh of relief for some of us, as Weight Loss Wednesday comes to an end – we can eat chocolate again! For others, it is just the beginning of a new healthy lifestyle. It’s been a quick six weeks of weight loss and there were some ups and downs along the way. From

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data centre
Data Protection & Compliance

How is WeAnswer preparing for GDPR?

The General Data Protection Regulation (GDPR) affords Data Subjects with new or increased rights regarding the handling of their Personal Data. It also places greater responsibilities on businesses to ensure the data they process and hold is sufficiently protected. With GDPR coming into force on 25th May 2018, we are well underway in our preparations

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Weight loss wednesday
Company News

A healthy kick-start to 2018!

According to Workplace Insights, 63% of office workers in the UK are said to be overweight or obese. The desk-based nature of our work means many of us are physically inactive for several hours at a time. With the New Year upon us, this got some of us thinking about our own wellbeing. So, by

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wallet
Data Protection & Compliance

What will it cost to make your contact centre PCI DSS compliant?

An estimated £618m was lost to payment card fraud on UK-issued cards during 2016 – a 9% increase on 2015 figures. Taking steps to meet Payment Card Industry Data Security Standards (PCI DSS) is the best way to reduce the risk of card data loss in your business. But as is the case for non-compliance,

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Infographic cost of customer service rep
Company News

The True Cost of Employing a Customer Service Representative

Recruiting and retaining new employees is expensive for many organisations – not least those in the customer service sector. But when it comes to looking for a new customer service representative, there are several additional costs that many organisations fail to consider. Here, we’ve compiled a range of figures that help illustrate the true cost

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Halloween Fancy Dress
Charity

Charity days raise more than £700 for good causes

The WeAnswer team have been getting into the fundraising ‘spirit’ over the past couple of months, culminating in a spooktacular fancy dress competition. On Halloween we saw our employees get creative and dress up in their best ‘spook-tastic’ costumes to help raise money for charity. Here is a picture of just a few of our

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Call Centre Services

7 tips for dealing with customer complaints effectively

No matter how customer-friendly and streamlined your business is, customer complaints are inevitable. According to Esteban Kolsky of ThinkJar, 67% of customer churn is preventable if the customer issue is resolved at the first engagement. Knowing how to handle complaints effectively is therefore something every business should be aware of, and ready to put into

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