Insights & Blog

The Entertainer Launch 2018
Company News

The Entertainer Launch 2018

Back in October 2015, WeAnswer was appointed as The Entertainer’s brand partner. Since then our relationship has gone from strength to strength. We are now in our fourth year of helping The Entertainer with their Christmas campaign from October through to January. We hope to make this the best year yet. Here’s what we’ve been

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Nurturing customer service
Call Centre Services

Identifying and nurturing customer service skills

At WeAnswer, customers (or more specifically, our clients’ customers) are the focal point of our business. As a result, we aim to make every interaction with them an excellent experience. We asked James Stevens, our Training Manager, about how he ensures our agents offer a consistently high level of customer service. Q1. Describe your role

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Does weather affect retail sales
Customer Service

How does the weather affect retail sales?

Whether it’s an ice-cold drink on a warm day, or de-icer spray for your frozen windscreen, we all know that weather can influence our buying behaviour. But is it possible to accurately predict sales growth depending on temperature? A new joint study by the British Retail Consortium (BRC) and Met Office seeks to uncover the

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Customer Service: Making the right decision
Call Centre Services

How to choose the right outsource provider

The outsourcing of customer services has grown at pace in recent years, as more companies recognise the benefits of partnering with external specialists. According to data from Arvato, UK companies spent £508m on customer services outsourcing in 2017 – up from £449m in 2015. Outsourcing is clearly growing, but you need to know how to

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annapurna trek himalayas
Charity

Sales Manager Takes On Himalayas

This year our sales manager, Nicola Marriot, will be taking on a massive challenge of trekking the Himalayas. Nicola decided to take on this challenge as she’s enjoying a milestone birthday this year (but she’d prefer to keep which one under wraps!). The challenge will involve a six-day trek of 6-8 hours a day ascending to 10,500ft through

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Charity

Weight Loss Wednesday: How did we do?

It’s a sigh of relief for some of us, as Weight Loss Wednesday comes to an end – we can eat chocolate again! For others, it is just the beginning of a new healthy lifestyle. It’s been a quick six weeks of weight loss and there were some ups and downs along the way. From

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data centre
Data Protection & Compliance

How is WeAnswer preparing for GDPR?

The General Data Protection Regulation (GDPR) affords Data Subjects with new or increased rights regarding the handling of their Personal Data. It also places greater responsibilities on businesses to ensure the data they process and hold is sufficiently protected. With GDPR coming into force on 25th May 2018, we are well underway in our preparations

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