Insights & Blog

Weight loss wednesday
Company News

A healthy kick-start to 2018!

According to Workplace Insights, 63% of office workers in the UK are said to be overweight or obese. The desk-based nature of our work means many of us are physically inactive for several hours at a time. With the New Year upon us, this got some of us thinking about our own wellbeing. So, by

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wallet
Data Protection & Compliance

What will it cost to make your contact centre PCI DSS compliant?

An estimated £618m was lost to payment card fraud on UK-issued cards during 2016 – a 9% increase on 2015 figures. Taking steps to meet Payment Card Industry Data Security Standards (PCI DSS) is the best way to reduce the risk of card data loss in your business. But as is the case for non-compliance,

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Infographic cost of customer service rep
Company News

The True Cost of Employing a Customer Service Representative

Recruiting and retaining new employees is expensive for many organisations – not least those in the customer service sector. But when it comes to looking for a new customer service representative, there are several additional costs that many organisations fail to consider. Here, we’ve compiled a range of figures that help illustrate the true cost

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Halloween Fancy Dress
Charity

Charity days raise more than £700 for good causes

The WeAnswer team have been getting into the fundraising ‘spirit’ over the past couple of months, culminating in a spooktacular fancy dress competition. On Halloween we saw our employees get creative and dress up in their best ‘spook-tastic’ costumes to help raise money for charity. Here is a picture of just a few of our

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Call Centre Services

7 tips for dealing with customer complaints effectively

No matter how customer-friendly and streamlined your business is, customer complaints are inevitable. According to Esteban Kolsky of ThinkJar, 67% of customer churn is preventable if the customer issue is resolved at the first engagement. Knowing how to handle complaints effectively is therefore something every business should be aware of, and ready to put into

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Money
Call Centre Services

5 Ways Excellent Customer Service Can Help Increase Your Profits

If you don’t take care of your customers, someone else will. Customer service is vital for your company’s success as it is often the first and only point of contact your customers will have with your company. Here are five ways in which a great customer experience can help increase your profits: 1. Strong brand reputation

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Company News

Client partnership recognised at LSECC Awards

WeAnswer’s partnership with the UK’s leading independent toy retailer was formally recognised on Friday at the London & South East Contact Centre Awards. Competing in the competitive Outsourcing Partnership of the Year category, WeAnswer received the ‘Highly Commended’ award for its Christmas 2016 campaign with The Entertainer. This was the retailer’s second festive partnership with

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The Entertainer
Company News

WeAnswer shortlisted for Outsourced Contact Centre of the Year Award

WeAnswer has been shortlisted in ‘Outsourced Contact Centre of the Year’ category by the South West Contact Centre Forum Awards. The South West Contact Centre Forum is an industry-led initiative which supports the call and contact centre industry in the South West of England. Their annual awards ceremony, which takes place on 29 June in Bristol, recognises

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