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Call Centre Services

5 Ways Excellent Customer Service Can Help Increase Your Profits

If you don’t take care of your customers, someone else will. Customer service is vital for your company’s success as it is often the first and only point of contact your customers will have with your company. Here are five ways in which a great customer experience can help increase your profits: 1. Strong brand reputation

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Company News

Client partnership recognised at LSECC Awards

WeAnswer’s partnership with the UK’s leading independent toy retailer was formally recognised on Friday at the London & South East Contact Centre Awards. Competing in the competitive Outsourcing Partnership of the Year category, WeAnswer received the ‘Highly Commended’ award for its Christmas 2016 campaign with The Entertainer. This was the retailer’s second festive partnership with

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The Entertainer
Company News

WeAnswer shortlisted for Outsourced Contact Centre of the Year Award

WeAnswer has been shortlisted in ‘Outsourced Contact Centre of the Year’ category by the South West Contact Centre Forum Awards. The South West Contact Centre Forum is an industry-led initiative which supports the call and contact centre industry in the South West of England. Their annual awards ceremony, which takes place on 29 June in Bristol, recognises

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Staff Survey Responses
Call Centre Services

Choosing a new brand name for our Contact Centre service

March 21st 2017 was a big day in our history, as we launched WeAnswer – the new name for our Contact Centre business. Any change of this type usually prompts two immediate questions: Why did we decide to change the brand name? How was the brand name chosen? The reasons for our name change are

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WeAnswer team
Call Centre Services

Introducing WeAnswer: The new name for our Contact Centre business

Over the past 6 months, we’ve been working on plans to evolve our business for the benefit of our clients, colleagues and partners. This is a journey that began with a successful management buyout in August 2016, and which has today achieved its first goal. We’re excited to announce that as of today, our Contact Centre

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Call Centre Services

Helping Dometic UK to deliver an enhanced customer experience

WeAnswer has been awarded a contract by Dometic UK to provide first line telephone support for customers using the company’s comprehensive range of accessories for camping, caravanning and motorhomes. Dometic UK is part of the Dometic Group, a customer-driven, world-leading provider of leisure products for the recreational vehicle, automotive, truck and marine markets. According to

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customer service representative cost
Call Centre Services

The true cost of your customer service representative (Infographic)

  You know that recruiting and retaining an in-house Customer Service Representative isn’t cheap. But how much does the single employee REALLY cost your business? We’ve compiled some of the figures that can sometimes be easily overlooked. Salary, equipment and space The average UK salary for a Customer Service Representative is £18,579 per annum. An

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