Insights & Blog

rooney
Call Centre Services

Why Euro 2016 could expose the gaps in your customer services

Businesses the world over will be jumping on the Euro 2016 marketing bandwagon in the weeks ahead. But, just like the home nations’ most recent showings, without the right strategy it could all end in disaster Euro 2016 is now underway in France, promising to fill our TV, tablet and mobile screens (whether we like

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telephone
Call Centre Services

How much are dropped calls costing your business?

For a business of any size, all ‘dropped’ calls, email or social media enquiries represents a missed opportunity – and for every missed opportunity, there’s a financial cost to your business. But what can you do about it?

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warehouse
Call Centre Services

WeAnswer Announces Partnership with Walker Logistics

Expolink Europe have announced a new partnership with supply chain services company, Walker Logistics. The partnership was forged to provide complementary services for businesses seeking scalable and flexible contact centre support and fulfilment from a single source supplier.

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Weird Fish
Outsourcing

New Partnership Announced with Weird Fish

We are delighted to announce a new contact centre partnership with lifestyle clothing brand, Weird Fish. Andy Davies, Head of E-Commerce at Weird Fish said; “It became clear from our first meeting that Expolink shares our values and ethos and is committed to delivering the first-rate results we need to succeed in this competitive market.”

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contact centre optimisation
Social Media & Digital Marketing

Dos and Don’ts of Social Customer Service

Social media customer service is a fantastic opportunity for brands to connect with customers, gain market insights, test innovations and foster loyalty. From planning and implementing a strategy, engaging the right team, getting the right tone of voice and crisis management; our free guide has got it covered.

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sesw
Outsourcing

WeAnswer Announces New Contract Win with Sutton and East Surrey Water

We are delighted to announce a prestigious new two year contract with Sutton and East Surrey Water. Expolink is acting as an overflow and out of hours contact centre as part of Sutton and East Surrey Water’s commitment to driving improvements in customer service provision. Expolink were awarded the contract following a competitive tender process.

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black friday sales
Call Centre Services

Is your Contact Centre Prepared for Black Friday?

Retail behemoths Tesco Direct, Argos and John Lewis struggled to cope with the increased demand during Black Friday 2014. Encompassing technical, resourcing, marketing and customer service, we take a look at the integral role contact centres play in Black Friday and how your business can make sure you’re ahead of the scrum.

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contact centre christmas
Call Centre Services

Optimising Your Contact Centre for the Busy Christmas Period

Whether you outsource your contact centre services or manage them in-house, it is vital to plan ahead. Take some time to clarify your strategy for the busy Christmas period, learn from past experiences and conduct a full resource audit. From accessibility to reviewing your knowledge bases, we offer some tips for a successful Christmas season.

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