Insights & Blog

Staff Survey Responses
Call Centre Services

Choosing a new brand name for our Contact Centre service

March 21st 2017 was a big day in our history, as we launched WeAnswer – the new name for our Contact Centre business. Any change of this type usually prompts two immediate questions: Why did we decide to change the brand name? How was the brand name chosen? The reasons for our name change are

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WeAnswer team
Call Centre Services

Introducing WeAnswer: The new name for our Contact Centre business

Over the past 6 months, we’ve been working on plans to evolve our business for the benefit of our clients, colleagues and partners. This is a journey that began with a successful management buyout in August 2016, and which has today achieved its first goal. We’re excited to announce that as of today, our Contact Centre

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Call Centre Services

Helping Dometic UK to deliver an enhanced customer experience

WeAnswer has been awarded a contract by Dometic UK to provide first line telephone support for customers using the company’s comprehensive range of accessories for camping, caravanning and motorhomes. Dometic UK is part of the Dometic Group, a customer-driven, world-leading provider of leisure products for the recreational vehicle, automotive, truck and marine markets. According to

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customer service representative cost
Call Centre Services

The true cost of your customer service representative (Infographic)

  You know that recruiting and retaining an in-house Customer Service Representative isn’t cheap. But how much does the single employee REALLY cost your business? We’ve compiled some of the figures that can sometimes be easily overlooked. Salary, equipment and space The average UK salary for a Customer Service Representative is £18,579 per annum. An

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rooney
Call Centre Services

Why Euro 2016 could expose the gaps in your customer services

Businesses the world over will be jumping on the Euro 2016 marketing bandwagon in the weeks ahead. But, just like the home nations’ most recent showings, without the right strategy it could all end in disaster Euro 2016 is now underway in France, promising to fill our TV, tablet and mobile screens (whether we like

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telephone
Call Centre Services

How much are dropped calls costing your business?

For a business of any size, all ‘dropped’ calls, email or social media enquiries represents a missed opportunity – and for every missed opportunity, there’s a financial cost to your business. But what can you do about it?

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