Insights & Blog

warehouse
Call Centre Services

WeAnswer Announces Partnership with Walker Logistics

Expolink Europe have announced a new partnership with supply chain services company, Walker Logistics. The partnership was forged to provide complementary services for businesses seeking scalable and flexible contact centre support and fulfilment from a single source supplier.

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Weird Fish
Outsourcing

New Partnership Announced with Weird Fish

We are delighted to announce a new contact centre partnership with lifestyle clothing brand, Weird Fish. Andy Davies, Head of E-Commerce at Weird Fish said; “It became clear from our first meeting that Expolink shares our values and ethos and is committed to delivering the first-rate results we need to succeed in this competitive market.”

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sesw
Outsourcing

WeAnswer Announces New Contract Win with Sutton and East Surrey Water

We are delighted to announce a prestigious new two year contract with Sutton and East Surrey Water. Expolink is acting as an overflow and out of hours contact centre as part of Sutton and East Surrey Water’s commitment to driving improvements in customer service provision. Expolink were awarded the contract following a competitive tender process.

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black friday sales
Call Centre Services

Is your Contact Centre Prepared for Black Friday?

Retail behemoths Tesco Direct, Argos and John Lewis struggled to cope with the increased demand during Black Friday 2014. Encompassing technical, resourcing, marketing and customer service, we take a look at the integral role contact centres play in Black Friday and how your business can make sure you’re ahead of the scrum.

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contact centre christmas
Call Centre Services

Optimising Your Contact Centre for the Busy Christmas Period

Whether you outsource your contact centre services or manage them in-house, it is vital to plan ahead. Take some time to clarify your strategy for the busy Christmas period, learn from past experiences and conduct a full resource audit. From accessibility to reviewing your knowledge bases, we offer some tips for a successful Christmas season.

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pci dss compliance requirements
Data Protection & Compliance

How to Ensure Your Contact Centre is PCI DSS Compliant

Contact centres process millions of card transactions every day and are highly exposed to fraud – mitigating risk to your customers and business is vital. To combat this threat, the leading card operators joined forces to create industry-wide requirements and PCI DSS was born. We provide a checklist to help ensure your business is compliant and protected.

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contact centre optimisation
Outsourcing

Optimising Your Contact Centre During Peak Times

Whether you outsource your contact centre services or manage them in-house, it’s vital to plan ahead for peak times. Businesses that learn from past experiences and make data-led operational improvements welcome busy times with open arms – and foster a loyal customer base. We offer some expert tips so you can be there when your customers need you.

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non-geographic numbers
Data Protection & Compliance

Changes to Non-geographic Telephone Numbers

From 1st July Ofcom are introducing important changes to Freephone and non-geographic numbers. These are considered to be the most important changes to happen to UK telephone numbers in over a decade and it is vital that businesses are prepared. We outline the reasons for the changes, who they affect and what you need to do to ensure compliance.

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IVR contact centre
Call Centre Services

IVR Best Practice

Implemented correctly, technology greatly benefits contact centre service providers, their clients and customers. Efforts to streamline processes and reduce costs, however, should never be to the detriment of customer experience. IVR processes have achieved notoriety for flouting this simple rule. We look at how to make it work for your business and customers.

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