We are delighted to announce that Crew Clothing, whom we have been providing customer service for since June 2013, are the proud winners of a Micros Systems Shopping Experience Award for customer service!
Micros Systems produce an annual multichannel delivery report, a tome compiled from mystery shopping over 200 home shopping retailers. They mystery shop, query, lodge complaints and request returns in the run up to Christmas, using phone, email and social media so the competition is tough indeed.
Hilary Shepherd, Business Development Manager at WeAnswer is over the moon; “We have been working with Crew for eight months now and the partnership just goes from strength to strength. We regularly see fantastic customer feedback on their website portals and social media and to have this confirmed from industry experts like Micros – and receiving this award – is brilliant. We are looking forward to even greater successes, working in partnership with Crew, in 2014 and beyond.”