Things are changing
Today, after months of hard work and development, we are excited to finally launch our refreshed brand identity and website for WeAnswer.
We are also introducing a completely reimagined suite of omni-channel services – each one engineered to help fast-growing businesses provide their customers with the support they need, when they need it.
Our new look marks the start of a fresh chapter for our company – leveraging 25 years of industry experience and expertise to help businesses build their perfect outsource customer service solution easier than ever before.
Why the change?
Over the past 18 months, WeAnswer has evolved.
This year we, like many other businesses, have had to be incredibly resilient in the face of a global pandemic. We’ve adapted to new ways of working, giving our clients the confidence to face whatever challenges lay ahead for them and their customers.
We’ve rebuilt our management structure, strengthened our internal systems, and made significant upgrades to the services we offer – all to help our clients meet the mounting demands of consumers, as focus moves online and all things digital continue to play a larger part in our lives.
As the behaviours and demands of consumers continue to shift, we are committed to helping our clients stay ahead of the curve with simple, fast-implementation plans that empower their businesses to deal with growing customer demand in days, not weeks.
We’ve also added some tools to our belt to allow us to offer better insights to our clients than ever before. Tools like Tableau will allow our clients to visualise the key metrics from their customer service operation across all inbound channels, all from one central dashboard.
What’s next for WeAnswer?
Unveiling our new look and feel is just the beginning. We’re fully committed to helping our employees, our clients, and their customers, for whatever the future holds.
Our simplified approach is underpinned by our usual people-first mentality, with a focus on building long-term partnerships that yield amazing results.
We’re excited to achieve incredible results, together.
Sound good? Tell us what you think!
We’d love to know what you think of our new look, or answer any questions you may have about our plans for the future. In fact, we’d love to chat to you about whatever’s on your mind – it’s what we do!
Get in touch with our team today at [email protected]
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