Call Centre

customer service through digital chat

Contact Centre vs Digital Chat

Years ago, contact centres provided the only means of customer service support to consumers, other than physically walking into a store to speak to a customer service representative. However, with the growth of online retail, customer service has moved more into digital chat support services. With many businesses often being unique from one to another, …

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customer communication

How to cope with customer communication in a post pandemic era

There is no doubt that for many businesses, the pandemic has changed at least some aspects for the way in which they work, including managing customer communication. With less face-to-face contact, many companies are relying on audio conversations and internet communication, more than ever before. So how can businesses keep that continuity between customer and …

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Our call centre assistants can help to meet customer needs

Have Urgent Customer Needs? We provide a plug & play service solution

As UK businesses work around the clock over the next few weeks to meet customer demand in time for Christmas, here at WeAnswer we can still be of assistance in helping to fulfil your customer needs. Christmas is a busy time with orders for retail stores and online retail chains. As a busy retail business, …

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Logistics - Parcel deliveries & returns

Maximising time for logistics and returns

It is no secret that over recent weeks, logistics and returns companies have taken a bit of a blow lately, due to a shortage in drivers and complications following Brexit and Covid. Subsequently, many commercial businesses are now frantically trying to implement a better infrastructure, in preparation for Christmas. Planning a logistical supply chain to …

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starting a new campaign

Starting A New Campaign – 8 Questions To Ask

Having the best possible provision for telephone and email customer contact is vital in every marketing and business drive. The ability to directly contact a professional, engaging brand representative is invaluable when it comes to nurturing customer loyalty, garnering customer intelligence data and boosting acquisitions. We look at the eight questions to ask before you begin a new contact centre campaign.

top tips business efficiency

Top Tips to Ensure Business Efficiency

Optimising business efficiency is vital to all companies, and in the case of SMEs, where resources are particularly precious, cutting costs and ensuring effective allocation of resources should be right at the top of your list. While businesses increasingly require smarter ways of working – basically doing the same for less – so customers’ expectations increase exponentially. We offer some top tips to help you succeed.

fawlty customer service

Mending Fawlty Customer Service

In a market saturated by consumer choice, building and maintaining a good customer service culture in your business is more important than ever. With the advent of social media and the fact that consumers now have an enormous, open forum to discuss your services, it is vital that you not only offer an exceptional product but that your customers have an all-round positive experience when dealing with your company. We discuss the best customer service strategies to help ensure success for your business.

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