Within customer service, ‘one size doesn’t fit all’ and so it is important for UK businesses to explore and implement as many customer service channels as possible. If we think about demographics, customers shop in many ways, as does the way in which they access customer service facilities. For example, physical store visits, online shopping, …
As UK businesses work around the clock over the next few weeks to meet customer demand in time for Christmas, here at WeAnswer we can still be of assistance in helping to fulfil your customer needs. Christmas is a busy time with orders for retail stores and online retail chains. As a busy retail business, …
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Having the best possible provision for telephone and email customer contact is vital in every marketing and business drive. The ability to directly contact a professional, engaging brand representative is invaluable when it comes to nurturing customer loyalty, garnering customer intelligence data and boosting acquisitions. We look at the eight questions to ask before you begin a new contact centre campaign.
Optimising business efficiency is vital to all companies, and in the case of SMEs, where resources are particularly precious, cutting costs and ensuring effective allocation of resources should be right at the top of your list. While businesses increasingly require smarter ways of working – basically doing the same for less – so customers’ expectations increase exponentially. We offer some top tips to help you succeed.
Here at Expolink, we appreciate a good tradition, especially those that help stave off the winter chill. So, with Valentine’s Day just around the corner, our thoughts turn to the perfect partnership and, in what might seem an implausible segue, what this special day can teach us about the art of successful contact centre outsourcing. From finding the perfect match to making that vital commitment, we investigate. Intrigued? You should be…
We are delighted to announce that Crew Clothing, whom we have been providing customer service for since June 2013, are the proud winners of a Micros Systems Shopping Experience Award for customer service! Micros Systems produce an annual multichannel delivery report, compiled from mystery shopping over 200 home shopping retailers.
2013 was a year full of surprises for the digital world, with the evolution of social media powering on at breakneck speed, spawning a seething hub of comment from marketing analysts, keen to anticipate the next move from the tech community and consumers. Jargon and big data are ever more perplexing and Twitter #fails by the likes of British Airways have highlighted how mis-managing social media customer service can result in gleeful brand-bashing overnight. Read on for our predictions in 2014.
Iain MacDonald, Multichannel Marketing Director at Crew Clothing, talks to us about multichannel customer service and the importance of truly listening to your customers. Iain discusses Crew’s ethos and customer service strategy, the impact social media has had on their business and how they intend to develop this into the future. He also advises on their top tips for business efficiencies in retail and more.
While speculation abounds about Twitter’s eagerly anticipated stock market floatation, we at Expolink Towers find our attention swayed by more customer-centric matters. A recent Twitter exchange between a BA customer and their customer service department exposed gaping holes in the airline’s customer service strategy – that their Twitter feed was only manned during office hours. We look at developments in social customer service and how businesses can ensure they meet their customer’s expectations.
