At some point in time all businesses encounter an angry customer’! That type of customer who just isn’t satisfied with either your product or your service. Whilst for some there maybe just no pleasing, for others it is time for the business to look inwardly to assess what could be done better if it is …
Flipping an angry customer into a good experience Read More »
No business wants to receive a data protection complaint! The best method to avoid this from happening is to always put prevention in place first. This means assessing data policies, training employees on how to respect data and reviewing technology security to ascertain if there are any vulnerable data loopholes. Should a business receive a …
Businesses should appropriately deal with a data protection complaint Read More »
With customer complaints at an all-time high, according to a recent article by the theguardian.com – UK customer service complaints at highest level on record. It’s time for business to revaluate their customer services and assess where improvements could be made. No business likes to receive customer complaints and so making steps to reduce negative …
As we move into the Spring season, this month WeAnswer are promoting positive customer complaints practices to help UK businesses and their customer services teams. Customers like to be treated respectfully and a positive customer service outcome is good for the business and the customer. So, what can companies look out for and how can …
No matter how customer-friendly and streamlined your business is, customer complaints are inevitable. According to Esteban Kolsky of ThinkJar, 67% of customer churn is preventable if the customer issue is resolved at the first engagement. Knowing how to handle complaints effectively is something every business should be aware of and ready to put into action …
7 Tips For Dealing With Customer Complaints Effectively Read More »
