So, you believe in your product! In your heart, you know that it’s a good quality product and that there is a desire for what you are manufacturing and selling, but do you really know your customer? To a business, a customer is the most important aspect, in conjunction to the product or service they …
Companies work hard and invest a lot into their brand image. Taking the time to analyse their corporate identity and promotional marketing material to be stylish and appeal to prospects. Furthermore, a slick logo and a memorable strapline gives business owners a feeling of ownership and something to be proud of. Whilst having a polished …
A good brand image isn’t born from just a good logo Read More »
At some point in time all businesses encounter an angry customer’! That type of customer who just isn’t satisfied with either your product or your service. Whilst for some there maybe just no pleasing, for others it is time for the business to look inwardly to assess what could be done better if it is …
Flipping an angry customer into a good experience Read More »
Customer service is more than meeting the needs of customers, it is about going above and beyond to achieve excellent customer satisfaction. A customer may get in touch with a business because of all sorts of different reasons. They might not like the product or service because of a personal decision or because it is …
Customer Service goes beyond customer satisfaction Read More »
