Quick turnaround customer services is hassle-free customer service support for companies who don’t want any long-term commitment! Businesses often assume that commissioning a contact centre, to take care of their calls and digital messages on behalf of their business, is going to be a long-drawn-out process. They also worry that they could end up locked …
During the past decade the industry of online influencers has boomed! From bloggers chatting on YouTube to TikTok stars, influencers are becoming house-hold names across the world. Retail advertising used to be solely monopolised by trained or trainee actors and models, placed on studio sets with extra-large budgets. This is not the case anymore, with …
How influencers can leverage your customer service Read More »
So, you believe in your product! In your heart, you know that it’s a good quality product and that there is a desire for what you are manufacturing and selling, but do you really know your customer? To a business, a customer is the most important aspect, in conjunction to the product or service they …
If your company is struggling to maintain a good level of customer service and ongoing support, or you experience short term surges in volume that it’s difficult to recruit for, then choosing to outsource your customer services by contracting a UK contact centre is naturally the next step. Understanding what information you will need to …
Finding the right approach when looking for a UK contact centre Read More »
Fraudulent activities are all too ever prevalent within today’s environment and neither your business nor your customers want to fall victim to a cybercrime. Whilst regularly we are told not to hand over personal details or not to open that unscrupulous email, often somehow cyber criminals still seem to get the better of both businesses …
Reducing Cybercrime within Customer Service Security Read More »
This weekend is the coronation of King Charles III. In addition to the global coverage, it is anticipated that millions of UK citizens will come together to celebrate the event throughout the bank holiday weekend. So, this got our WeAnswer customer services team thinking! – “What is it like to be a king and how …
Customer Service is about treating your customer like a king Read More »
Due to a sharp rise in fuel costs and interest rates, paying the price for winter fuel has been notoriously tough for UK energy customers during this last winter. In reaction to the situation, the green UK energy sector is growing and there are indications that change in market suppliers are occurring. As a result, …
Supporting energy customers with greener alternatives Read More »
Companies work hard and invest a lot into their brand image. Taking the time to analyse their corporate identity and promotional marketing material to be stylish and appeal to prospects. Furthermore, a slick logo and a memorable strapline gives business owners a feeling of ownership and something to be proud of. Whilst having a polished …
A good brand image isn’t born from just a good logo Read More »
At some point in time all businesses encounter an angry customer’! That type of customer who just isn’t satisfied with either your product or your service. Whilst for some there maybe just no pleasing, for others it is time for the business to look inwardly to assess what could be done better if it is …
Flipping an angry customer into a good experience Read More »
