If your company is struggling to maintain a good level of customer service and ongoing support, or you experience short term surges in volume that it’s difficult to recruit for, then choosing to outsource your customer services by contracting a UK contact centre is naturally the next step. Understanding what information you will need to …
Finding the right approach when looking for a UK contact centre Read More »
There is no doubt that for many businesses, the pandemic has changed at least some aspects for the way in which they work, including managing customer communication. With less face-to-face contact, many companies are relying on audio conversations and internet communication, more than ever before. So how can businesses keep that continuity between customer and …
How to cope with customer communication in a post pandemic era Read More »
As we move into the Spring season, this month WeAnswer are promoting positive customer complaints practices to help UK businesses and their customer services teams. Customers like to be treated respectfully and a positive customer service outcome is good for the business and the customer. So, what can companies look out for and how can …
Customer Service is all about putting customers first and with Valentine’s Day on 14th February and Random Acts of Kindness Day on the 17th of February, here at WeAnswer we are encouraging customer service teams across the UK, to give just that little bit more support to their customers, in terms of attentiveness and a …
This season is all about putting customers first Read More »
Hooray its 2022 and now it’s time to think carefully about how to put in place, a recruitment strategy which will grow your business over the coming 12 months. Maybe last year, your business felt too over stretched, maybe you struggled to recruit employees following Brexit and COVID, or in the latter months your company …
Throughout the next few months, UK businesses will be busy preparing for the Christmas season in terms of manufacturing, selling, and stock delivery, and together with this prioritising customer service should also be a major focus. Furthermore, “with over 91% of customers considering a returns policy as an important part of the buying decision”, according …
Prioritising customer service over the Christmas season Read More »
Growing the right customer service team doesn’t just happen, it takes time and valued focus on customer service training. Customer Service teams should be nurtured so that they can learn from their management team, from one another and from their own performance. But rather than giving them a phone in one hand, a script in …
The importance of feedback in customer service training Read More »
If you’re wondering why customer support is so important, you’ve come to the right place. You will soon realise when running your own business that there are a whole variety of tasks that you need to get done every day—IT management, facilities management, employment and staff management and of course customer support too. Of course, …
No matter how customer-friendly and streamlined your business is, customer complaints are inevitable. According to Esteban Kolsky of ThinkJar, 67% of customer churn is preventable if the customer issue is resolved at the first engagement. Knowing how to handle complaints effectively is something every business should be aware of and ready to put into action …
7 Tips For Dealing With Customer Complaints Effectively Read More »
