This weekend is the coronation of King Charles III. In addition to the global coverage, it is anticipated that millions of UK citizens will come together to celebrate the event throughout the bank holiday weekend. So, this got our WeAnswer customer services team thinking! – “What is it like to be a king and how …
Customer Service is about treating your customer like a king Read More »
Within customer service, ‘one size doesn’t fit all’ and so it is important for UK businesses to explore and implement as many customer service channels as possible. If we think about demographics, customers shop in many ways, as does the way in which they access customer service facilities. For example, physical store visits, online shopping, …
There is no doubt that for many businesses, the pandemic has changed at least some aspects for the way in which they work, including managing customer communication. With less face-to-face contact, many companies are relying on audio conversations and internet communication, more than ever before. So how can businesses keep that continuity between customer and …
How to cope with customer communication in a post pandemic era Read More »
For retailers, February is an exciting month for clearing out the last of the Winter sales stock and introducing new Spring 2022 collections. With the weather still holding onto the cold season, it’s a perfect time to promote those last winter stock items and recuperate the finances. Sales stock is great at drawing potential customers …
Hooray its 2022 and now it’s time to think carefully about how to put in place, a recruitment strategy which will grow your business over the coming 12 months. Maybe last year, your business felt too over stretched, maybe you struggled to recruit employees following Brexit and COVID, or in the latter months your company …
