Retaining customers is extremely important. According to avidlyagency.com, “It costs five times as much to attract a new customer than to keep an existing one” and “44% of companies have a greater focus on customer acquisition vs. 18% that focus on retention”. Unfortunately, for companies wishing to improve on their sales targets, the reality of …
At this moment in time the global supply chain is wobbling. Following the pandemic, Brexit and now the Russian Ukrainian war, certain commodities are rapidly reducing and therefore prices are swiftly rising. Initially this rumbled a shockwave through UK industry, together with an element of uncertainty as to how we would cope without essential ingredients. …
Is the global supply chain crisis an opportunity for UK business? Read More »
Last week marked the Queen’s Platinum Jubilee and to commemorate, the team here at WeAnswer thought we would share some of our own recommendations for how to treat a customer like royalty, so that as a business, you can grow exceptional customer loyalty. Looking after a customer can be challenging at times, but also extremely …
Brexit and the regulations imposed by COVID, haven’t been an easy time for UK haulage drivers and our European counterparts alike. Having driven to Folkestone first-hand, during February 2022 half term, it was very visible as to how many lorries must wait to cross the channel. Parked up in rows of 3 or 4, the …
As we move into the Spring season, this month WeAnswer are promoting positive customer complaints practices to help UK businesses and their customer services teams. Customers like to be treated respectfully and a positive customer service outcome is good for the business and the customer. So, what can companies look out for and how can …
Our world has propelled 10 years in terms of digital use, which has replaced physical experiences and put customer experience (CX) at the very heart of it! When ordering in cafes and restaurants, using QR codes are second nature. Buying groceries online, is the norm and communicating through Zoom and Teams rather than face to …
What should customer experience CX look like in a post pandemic era? Read More »
Throughout the next few months, UK businesses will be busy preparing for the Christmas season in terms of manufacturing, selling, and stock delivery, and together with this prioritising customer service should also be a major focus. Furthermore, “with over 91% of customers considering a returns policy as an important part of the buying decision”, according …
Prioritising customer service over the Christmas season Read More »
If you’re wondering why customer support is so important, you’ve come to the right place. You will soon realise when running your own business that there are a whole variety of tasks that you need to get done every day—IT management, facilities management, employment and staff management and of course customer support too. Of course, …
What are the benefits of outsourcing your customer support? When it comes to running a successful business, you have to learn that the way you treat your customers and your general customer service is just as important as the product or service you provide. Customers will want to feel that they can trust you and …
