Data governance

customer service trends 2014

Customer Service and Consumer Trends for 2014

2013 was a year full of surprises for the digital world, with the evolution of social media powering on at breakneck speed, spawning a seething hub of comment from marketing analysts, keen to anticipate the next move from the tech community and consumers. Jargon and big data are ever more perplexing and Twitter #fails by the likes of British Airways have highlighted how mis-managing social media customer service can result in gleeful brand-bashing overnight. Read on for our predictions in 2014.

data compliance

Big Data, Compliance and Security – Your Questions Answered

Altogether more useful than an MP’s Surgery, though perhaps not as fetching as Grey’s Anatomy, Expolink Europe’s Data Doctor grapples with a generous cross section of your compliance and data protection quandaries. The good Doctor addresses concerns about PCI DSS compliance, helps diagnose Big Data complaints, helps identify the phenomena that is the Visa Merchant Registration Scheme and much more.

EU data protection directive

New EU Data Directives and Key Future Trends in Marketing

With a number of new EU data directives imminent or just passed, we thought the time was right for a good chat with Andrew Buffrey, DMA West Regional Manager, for his take on the directives. We also took the opportunity to quiz Andrew on his thoughts for the key social media players and trends for 2012 and to steal a few good tips for businesses of all shapes and sizes to stay ahead of the game.

data security

Preventing Data Security Breaches

Considering the deluge of articles on data protection, breach and ownership that are drowning our inboxes and news pages, it is understandable to be a little numb to postulations on what this could mean for our future online activities. Have you taken time to thoroughly evaluate the status of the business that you work in? How secure are your systems when it comes to the malevolent risk of hacks and data breaches? We offer some tips on protecting your data.

data laws uk

Cookie Laws, New EU data Protection Directives and Effective Digital Marketing – Interview with Noisy Little Monkey

With new cookie compliance legislation due in May this year and the ICO has expressing concern that businesses are not as prepared as they should be, we ask our expert friends at Noisy Little Monkey, what these new laws mean for the average UK business and how can they ensure they are prepared? We also pick their considerable brains on the main points to consider for effective website management, their social media recommendations for 2012 and much more.

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