When a charity or public service facility requires the capacity to reach out to a larger database, especially for specifically a one-off project, data cleansing is recognised as a necessity but can prove to be a real strain on organisational resources. Sourcing extra manpower to carry our data cleansing on top of the usual day …
Data Cleansing for charities and public service facilities Read More »
Fraudulent activities are all too ever prevalent within today’s environment and neither your business nor your customers want to fall victim to a cybercrime. Whilst regularly we are told not to hand over personal details or not to open that unscrupulous email, often somehow cyber criminals still seem to get the better of both businesses …
Reducing Cybercrime within Customer Service Security Read More »
In today’s technological climate securing customer data has never been so important. Our reliance on digital systems to access and update customer details is fundamental to fulfilling daily duties and delivering successful customer communication. However, with continued cyber security attacks ever threatening business systems, the way in which customer data is stored and protected is …
Managing business data by applying best practice is not always easily achievable for UK companies. With so many other commitments to accomplish throughout the day, sloppy business data storage can soon take over our devices. This inevitably creates extra time and effort in locating information when we need it urgently. So how can businesses be …
Show your business data some love this February! Read More »
No business wants to receive a data protection complaint! The best method to avoid this from happening is to always put prevention in place first. This means assessing data policies, training employees on how to respect data and reviewing technology security to ascertain if there are any vulnerable data loopholes. Should a business receive a …
Businesses should appropriately deal with a data protection complaint Read More »
Capturing data is a catalyst for many areas within business. Capturing data on best and worst performing products, customer feedback, plus supply chain and delivery information, gives businesses the opportunity to become leaner, improve efficiency and grow profits. However, what is imperative is that companies treat data respectfully, by not making a nuisance of themselves …
New UK laws for capturing data to boost business and protect customers Read More »
Customers are more than willing to share their personal data with a trusted brand if they know that it will be used in the right manner. If they feel that they have been misled in anyway then the repercussion is that they won’t trust the brand and will shop elsewhere. Building a trusted brand Building …
Since our exit from the EU earlier this year, the UK government have sought to re-evaluate how the current EU ruling is affecting UK business on data protection. Their investigations are concerned with the current UK GDPR process and what really matters to businesses. To address this, they have opened up a public consultation as …
Since the introduction of GDPR in May 2018, UK companies have worked hard to meet compliance. Furthermore, they have adjusted everyday duties, analysed procedures, and implemented customer data policies. Whilst these exercises are a step in the right direction, customer service departments should continue their efforts regularly. By monitoring their handling of customer data they …
