digital customer services Archives - WeAnswer - UK Customer Service Contact Centre

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Building solid conversations through digital customer services

Digital Customer Service / Leave a Comment

Increasingly businesses are turning to digital customer services to answer customer queries and build stronger customer relationships. The beauty of digital customer services is that it captures information even when the business is not open, such as late at night (after hours) and at weekends. With a keen commitment to becoming accessible through all digital …

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Building digital CX within your business

Building successful digital CX

Digital Customer Service / Leave a Comment

Digital CX (customer experience) can no longer just be labelled as just another bolt on option in a business toolbox. Digital CX has to be cemented as an integral part of communication and forms the basis as to how company and customer builds their relationship. For businesses starting out, it can be tricky to know …

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Building Your Customer Service Channels

Customer Service, Outsourcing / Leave a Comment

Within customer service, ‘one size doesn’t fit all’ and so it is important for UK businesses to explore and implement as many customer service channels as possible. If we think about demographics, customers shop in many ways, as does the way in which they access customer service facilities. For example, physical store visits, online shopping, …

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How Customer Experience is being reshaped by retail technology

Retail / Leave a Comment

Throughout the past decade, retail technology has transformed the way in which customers shop. These days retail businesses will mostly likely utilise some type of retail technology for sales, stock control or marketing. Through all these aspects, retail technology plays such a fundamental part in recording information and engaging with customers. So, how has retail …

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What should customer experience CX look like in a post pandemic era?

Customer Service / Leave a Comment

Our world has propelled 10 years in terms of digital use, which has replaced physical experiences and put customer experience (CX) at the very heart of it! When ordering in cafes and restaurants, using QR codes are second nature. Buying groceries online, is the norm and communicating through Zoom and Teams rather than face to …

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Building solid conversations through digital customer services

Building successful digital CX

Building Your Customer Service Channels

How Customer Experience is being reshaped by retail technology

What should customer experience CX look like in a post pandemic era?

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