Retail Customer Service

Christmas Staff Shortages - Shop Assistant

Staff Shortages are a problem for UK businesses in the run up to Christmas

During the run up to Christmas, both retail and hospitality industries are warning that staff shortages could certainly arise due to increasing inflation costs and the struggle to recruit extra manpower, especially in terms of overseas workers. With the continued impact of Brexit, the UK government is investigating a relaxation to its rules for overseas …

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retail recession preparation

Techniques For Retailers to Create Longevity During A Recession

With a recession forecasted for the UK, during the latter parts of 2022 and well into 2023, retail businesses are anticipating a turbulent duration ahead. However, with a constructive approach to managing a business, there is hope for UK retailers to weather the storm and create new opportunities and growth, thereafter. Recession takeaways to assist …

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retail technology icons

How Customer Experience is being reshaped by retail technology

Throughout the past decade, retail technology has transformed the way in which customers shop. These days retail businesses will mostly likely utilise some type of retail technology for sales, stock control or marketing. Through all these aspects, retail technology plays such a fundamental part in recording information and engaging with customers. So, how has retail …

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what 3 words - delivery driver

What is ‘What 3 Words’ and how are delivery businesses using it?

For those who regularly order online, at some point in the last few years, you may have come across ‘What 3 Words’ and wondered what the term referred to. Sometimes road names and house numbers don’t provide enough information, in helping delivery drivers to pinpoint as to where they should accurately leave parcels. Door entrances …

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new season spring retail

A new season means fresh stock and new styles for UK retail customers

This particular week of March, officially marks the beginning of the UK spring season and this means that retailers across the country are busy preparing their stores and window displays with fresh stock and new season styles. A new season always sparks a new era, especially within retail. Store owners are excited to share their …

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