Customer Service is all about putting customers first and with Valentine’s Day on 14th February and Random Acts of Kindness Day on the 17th of February, here at WeAnswer we are encouraging customer service teams across the UK, to give just that little bit more support to their customers, in terms of attentiveness and a listening ear. The result will inevitably guarantee a positive outcome whereby both customers and their business is contented.
“Happy customers are your biggest advocates and can become your most successful sales team.” Lisa Masiello
Everyone understands that things can’t always go to plan! A delivery could be late or might end up at a different address. The colour or shape of the goods might not fit, or the quality is not necessarily what the customer is looking for. Above all, by putting customers first and addressing their needs in a timely and polite manner, their expectations are met.
Customers are a great voice for sharing experiences with family and friends. They will quickly promote a business in a positive or a negative light. This means that if the company responds properly and supports the customer through a tricky situation, then the customer will undoubtedly recommend them.
Benefits for putting customers first
By putting customer’s first, they will:
- Sense that you understand their point of view
- Feel as though their needs are met
- Likely to order from your business again
- Happily recommend your business to others
For more information on putting a customer service team in place to advocate your brand and implement a solution for putting customers first, then why not speak to WeAnswer? We provide a reputable customer service outsource team on behalf of companies to communicate directly with their customers. This combines covering all aspects of customer service, including enquiries and queries, orders, deliveries and returns, appointment bookings and cancellations. Depending on communication preferences, our comprehensive customer support services include Digital, Phone / Voice and Dedicated customer service. To find out how we can be of assistance further, please contact our customer service experts or see our website for more details.
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