With the current crisis of the Russian Ukrainian War ever present, continued data security threats are being carried out by Russian hackers. In response, the National Cyber Security Centre (NCSC) has recently released guidance for UK businesses on how to improve cyber security within their own organisations.
Subsequently, with our reliance on digital for most daily practices, checking that IT systems and data security is cyber secure, is paramount. The NCSC says, “The most important thing for organisations of all sizes is to make sure that the fundamentals of cyber security are in place to protect their devices, networks and systems.”
Data Security Pointers to help businesses stay secure
When it comes to data security for customer service teams, it is paramount that systems are kept up to date. This means that:
- Employees know the risks of cyber security and who to contact if they find a problem
- Check that all software is up to date with the latest versions
- Update passwords and where possible use two factor authentication
- Within your team know who has access to which systems and reset if out of date
- Outside of the business, know which third party companies have access to your data
- Review backups to ensure that they are saving correctly and create an offline copy
Here at WeAnswer our customer’s information and their customer’s data is extremely important to us. All the data held within our business, is securely used in line with our GDPR policy. Furthermore, no client information is circulated to third parties. How we use customer data is clearly discussed and outlined prior to launching our customer service support. To find out more about how we can help your business by applying comprehensive data security, please contact our team or see our website for more details.