One of the reasons our Business Development Manager, Ben Western-Shill, buys his morning cup of coffee from the small independent café in his little town in Wiltshire is because the people who own the café “are just lovely. I enjoy buying my hot drink from them every day because they are passionate about their café and about providing a great service to their customers which is why I go back time and time again.”
For Ben, it’s about the experience and how he’s made to feel by the people serving him. For all of us here at WeAnswer, it’s exactly the same except we’re the ones providing the experience and wanting our clients to feel as loved and taken care of as their customers.
So when TopspinPro contacted WeAnswer to support their already successful and growing business it was easy to see that this was a company that is passionate about their products and business and who were looking for a like-minded partner to support their business growth. You could almost say we are the perfect match 🎾
It was clear from our first meeting that TopspinPro shares our values and ethos and driven by a successful year in 2020, TopspinPro was looking to improve the service levels of its e-commerce business. With a US, European and growing global presence, TopspinPro was looking for a flexible outsourcing partner with a 24/7/365 contact centre operation as a highly flexible outsourcing partner and WeAnswer was perfectly positioned (at the net) to deliver.
Now it’s fair to say that everyone at WeAnswer has been excited to get their hands on the TopspinPro tennis training aid. “Touching and handling the products really helps in understanding the service we’re delivering, it’s helpful to have the TopspinPro so I can problem-solve for customers,” says Charlotte, our Dedicated Customer specialist. And that’s how we treat all our clients’ products and services – as if we are their customers because only when we do that, can we truly empathise with a customer and their needs.
We’ve said it before in our Customer Service Tips for 2021 blog and we’ll say it again – KNOW YOUR ONIONS! With TopspinPro, not only do we know them, we’re ACEing every volley so we’re best placed to answer any queries and deliver the best match between company and customer. If you haven’t seen Lucy Goverd from our digital team mastering her TopspinPro skills, head over to Facebook where you can watch her in action.
It may sound strange but to us, the best feedback we get is when companies hardly even know we’re there. That means we’re so perfectly integrated into their business, it’s like we’ve been there since the beginning. When Phil Hofmeyr, inventor and founder of TopspinPro, commented; “I do not even feel as if we have outsourced our customer service,” we knew we were doing a great job and were their perfect match. WeAnswer is excited about our partnership and relationship at this time of TopspinPro’s growth and we look forward to being able to continue to support and grow with their business.
For the eagle-eyed amongst you, you may have noticed we’ve slipped in one or two tennis puns above…sorry, but we knew you would LOVE them.
We’ve got a prize of 30 minutes with the TopspinPro for the best joke in the office, feel free to play along with us and send us some of yours:
🐠 Fish hate playing tennis because they will not go anywhere near the net.
🐎 What is a horse’s favourite sport? Stable tennis/
🏃♀️ What do you call a woman who stands in the middle of a tennis court? Annette.