We are delighted to announce a prestigious new two year contract with Sutton and East Surrey Water. WeAnswer is acting as an overflow and out of hours contact centre as part of Sutton and East Surrey Water’s commitment to driving improvements in customer service provision. WeAnswer were awarded the contract following a competitive tender process.
Jeremy Downer, Retail Services Director at Sutton and East Surrey Water had this to say; “Working with WeAnswer is a fantastic opportunity for our business to demonstrate the benefits of providing an exceptional, customer-centric service provision, and to help us achieve our Vision of Service Excellence. We have been consistently impressed throughout the entire sales process; from initial engagement and tender through to set-up and implementation. They have participated with enthusiasm in the intensive training programme and risen to every challenge with professionalism and efficiency. I am confident that the partnership will generate the scope we were seeking for making improvements in our customer service delivery, greater satisfaction for customers and process enhancements internally.”