We are delighted to announce a new client acquisition in the form of the UK’s largest independent toy retailer, The Entertainer. WeAnswer will be managing email, telephone and webchat for the company during their peak trading time of October to January.
Steve Shepherd, Head of Operations and Customer Service at The Entertainer had this to say; “Christmas is a critical time of year for us, with such a significant percentage of our annual sales achieved during this period. We are delighted to be working with WeAnswer and have every confidence in their ability to partner us in making this Christmas one to celebrate. From day one we were impressed by their professionalism and industry knowledge. In addition, their ability to provide a genuinely flexible service; one that allows us to scale up or down with customer demand; puts us in a fantastic position to provide the best service possible to our customers.”
Hilary Shepherd, Business Development Manager at WeAnswer, can’t wait to get the campaign started. “Working with the Entertainer is hugely exciting news for us. We pride ourselves on the flexibility of our service offering and our ability to meet the disparate requirements of our clients and their valued customers; helping them meet and surpass their business goals. We look forward to supporting The Entertainer throughout this vital time. And enjoying a celebratory drink together after the busy festive season has passed!”