Creating happy callers

We know what makes happy callers – and happy clients too (after all, some have been with us for almost two decades).

That experience has equipped us to handle almost every type of customer service query with a calm, confident professionalism. Our agents are rewarded for providing outstanding service experiences, and trained regularly by our in-house training team to maintain those high standards.

The benefits of outsourcing your call handling

Improve service

Our agents are trained to deliver great service – even in the most testing situations.

Increase efficiency

With an outsourced solution, you only pay for what you need, when you need it.

Create flexibility

We can help during your busiest periods – or pick up your calls when your teams can’t.

Reduce pressure

Stressed, overstretched teams make mistakes. Divert your calls to us when you need some extra help.

What our clients say about us

Who We Work With

What Our Clients Say About Us

  • The Entertainer was working with a well established multinational contact centre company, but we were looking for a more personal approach with our customers. After visiting several call centre environments we found that WeAnswer had the right ‘feel’ for us.

    We have gained knowledge and experience from an efficient and smaller business, our day to...

    The Entertainer Read More
  • Working with WeAnswer is a pleasure and we consistently see benefits from our partnership.

    Crew is an ambitious company and knowing we can focus on increasing the scope of our brand while our customer service is looked after so well is wonderful.

    Our team at WeAnswer are a joy to work with, acting as a...

    Crew Clothing Read More
  • We chose WeAnswer because of their ‘can do’ attitude and because, with the appropriate training, they were prepared to answer our customers enquiries rather than simply provide a messaging service. Our customers are offered a seamless service and are unaware they're talking to an outsourced overflow facility. From our Contact Centre team’s point of view, it’s...

    SES Water Read More
  • The best thing about it is that our customers cannot tell the difference. 

    Orders get taken, with no hassle and we never miss a call.  It has also led to us having record takings days in the call centre. 

    We are confident that our business is only going to grow and we are very confident that...

    GetTheLabel.com Read More
  • WeAnswer are an excellent company to work with. They have supported our company throughout our development, adapting their service to match our changing needs.

    Our peak periods can be difficult to predict, so having WeAnswer on hand allows us to scale up when we need to, without the need to recruit internally. Their agents are...

    Crocus Read More
  • The relationship with WeAnswer continues to go from strength to strength with a high focus placed on customer service.

    WeAnswer have installed confidence for me in outsourcing core elements of our business. We work together as a successful partner type relationship with the long-term future of our business in mind.

    We have been impressed with...

    Dukeshill Read More

We can help you with

Order processing

Sales and media responses

Catalogue and brochure lines

Payment processing

Helplines

Ticket ordering

Membership renewals

Donation handling

Emergency and escalation

Web and post orders

Coupons and data entry

Inbound customer services

Get in touch

Not sure what’s right for you? Have a conversation with one of our experts

Talk to us about call handling