Creating happy callers

We know what makes happy callers – and happy clients too (after all, some have been with us for almost two decades).

That experience has equipped us to handle almost every type of customer service query with a calm, confident professionalism. Our agents are rewarded for providing outstanding service experiences, and trained regularly by our in-house training team to maintain those high standards.

The benefits of outsourcing your call handling

Improve service

Our agents are trained to deliver great service – even in the most testing situations.

Increase efficiency

With an outsourced solution, you only pay for what you need, when you need it.

Create flexibility

We can help during your busiest periods – or pick up your calls when your teams can’t.

Reduce pressure

Stressed, overstretched teams make mistakes. Divert your calls to us when you need some extra help.

What our clients say about us

Who We Work With

What Our Clients Say About Us

  • The Entertainer was working with a well established multinational contact centre company, but we were looking for a more personal approach with our customers. After visiting several call centre environments we found that WeAnswer had the right ‘feel’ for us.

    We have gained knowledge and experience from an efficient and smaller business, our day to...

    The Entertainer Read More
  • It’s clear the team at WeAnswer are passionate about our brand. They show real customer care and commitment, giving us confidence that our customers and reputation are looked after.

    WeAnswer provide a professional service. They communicate effectively with us - which is hugely important when using a third party for your customer service. It allows us...

    Crew Clothing Read More
  • When looking for a new contact centre partner for our trading operation, our primary concern was to ensure a high quality, enthusiastic and professional experience for our supporters. We want dedicated agents who consider themselves to be part of the RSPB team, who understand the needs of our supporters, and who are eager to go...

    RSPB Read More
  • WeAnswer is the partner we need to ensure our service standards are maintained and staff and customers taken care of. The account management we receive is outstanding and they always deliver on their promises.

    As we look to progress as a business, having 100% confidence in our outsourced partner is vital. We know where...

    Healthmatic Read More
  • Schneider has worked with WeAnswer for over 12 years and we have been consistently impressed with their integrity as a company. They promised a partnership approach and have delivered just that.

    Our account managers are proactive and responsive and we are secure in the knowledge that our calls are handled with professionalism by staff who understand...

    Schneider Electric Read More
  • Our contact centre is the most important connection we have with our customers; high quality call management is crucial.

    We were adamant that the after-hours service would reflect and complement our in-house service. I made my decision to appoint WeAnswer only after ensuring that existing clients were happy with their service and that all of...

    Peter Christian Read More

We can help you with

Order processing

Sales and media responses

Catalogue and brochure lines

Payment processing

Helplines

Ticket ordering

Membership renewals

Donation handling

Emergency and escalation

Web and post orders

Coupons and data entry

Inbound customer services

Get in touch

Not sure what’s right for you? Have a conversation with one of our experts

Talk to us about call handling